Sears Heating and Air Conditioning

My experience has been nothing short of a nightmare. I paid a significant amount of money for a new HVAC system. The evaporator coil failed within 1.5 years. Getting the repair completed has been another nightmare all its own. The repair tech would not do the work because the install contractor made a minor error. That was finally resolved after 3 weeks of wrangling and emailing. The repair tech came back and checked and ordered the replacement coil. The installation appointment has been canceled 2 times in the same week due to “damaged parts” arriving, which is nonsense, of course. If you want a lousy install, terrible customer support and dishonesty, by all means use Sears. Now my reschedule date has been changed to Mar 12 supposedly because I the parts won’t arrive. The lack of an

This is the worst technician company I have seen. They will give a whole day period to arrive. You wait at home for whole day for them without any way to contact them back and suddenly in the evening they will just reschedule the appointment to some other day. Wait again continues. No human available to provide any status or talk to you.

I recently opted for Sears Home Services' "Clean & Maintain" package for my kitchen and laundry appliances. The offer sounded promising—maintenance and cleaning for three kitchen and two laundry appliances—all for $295 ($249.99 + tax). Unfortunately, the experience was very subpar. Here’s what happened: Cleaning? What Cleaning? The technician showed up with nothing more than a vacuum. No proper cleaning supplies, no thorough work. For instance, the washing machine’s soap dispenser remained untouched, and no cleaning cycle was run. Instead, I was instructed to run vinegar through the machine myself. (Why hire them, then?) Negligence with Appliances: The oven range wasn’t cleaned either. A self-cleaning cycle would’ve been just as (in)effective—and much cheaper. The entire service felt a

Jose and his helper were prompt in arrival, and completed the installation of my HVAC system very quickly. The inside and outside work areas were cleaned of debris before they left. They were polite, professional, and went through the equipment setup process when I asked questions. I am very pleased with the entire sales/installation.

Literally the worst customer service experience I've ever had. The guys that fixed my stove were fine but the company as a whole is a joke at best. I was scheduled and rescheduled 8 Times !!! So if you like missing 8 days of work where nobody shows up and you can't call a human to tell them what is going on...then this one is for you. Funny just another one star review...how do these companies remain in business. What a clown show.