S&L Prime A/C and Heating

Carl Robinson came out to my home on two separate occasions; first to diagnose an issue with my 11 year old heat pump and then to replace a faulty part once it was identified. The replacement arrived within 2 days. From start to finish, he was professional, punctual and EXTREMELY knowledgeable. He clearly explained what was going on with the system in a way that made sense to me as a homeowner, which I really appreciated. He was respectful of my home, worked cleanly and showed up exactly when promised both times. It’s not always easy to find someone you feel you can trust, but Carl is absolutely trustworthy and reliable. I’m especially grateful to have heat again, especially with another round of snow on its way! I love that this company allows you to request a specific technician becaus

Carl was absolutely amazing to work with. From the moment he arrived, he was professional, knowledgeable, and incredibly thorough. He took the time to explain everything clearly, answered all of my questions without rushing, and made sure I understood what was going on before recommending any next steps. He was honest, transparent, and didn’t pressure me into anything. You can tell he really knows his craft and genuinely cares about doing the job right. In a stressful situation, having someone calm, competent, and communicative made all the difference. I would absolutely recommend Carl to anyone needing HVAC work. Truly top-tier service.

Derek was great. He was friendly and cordial. He was willing to stay late to get the job done. He walked us through the thermostat system’s settings and informed us of the upcoming permits inspection from the county for the new system installation.

Carl and Rob were exceptional in all aspects of the project - diagnosing the problem, proposing multiple options, explaining the repair. I learned a lot about our furnace and felt like Carl and Rob treated me like they would a friend with a furnace issue. Carl and Rob responded to my questions after the install, even making time to provide guidance on how to fix an issue I had caused when trying to diagnose the issue. Professional, courteous, knowledgeable and very skilled. I have recommended the company, and Carl and Rob in particular, twice since the repair (which was three days ago).

F. H Fuhr has purchased S&L Prime, and in my case they refused to honor the warrenty still in effect on the sytem I purchased from S&L Prime. If this is not illegal, it is certainly unethical and should tell you a great deal about their business integrety. If you call the number on the website, you speak with someone in a call center who has no ability to resolve anything and will simply promise a return phone call from a manager. Its been several days and I am still waiting for that return call. You could do a lot better than a mega-company like F.H. Fuhr, as it is likely nothing more than a front for some private-equity outfit.