SoftWash Platoon Roof and Exterior Cleaning

We hired Softwash Platoon with high hopes based on their promises of a gentle yet effective cleaning method. Unfortunately, the experience was nothing short of a disaster. Their team caused visible damage to the exterior of our historic building, including bleach stains on 118-year-old granite—a mistake that clearly shows a lack of knowledge regarding which cleaners are appropriate for different materials. In addition to harming the stonework, their solution killed surrounding vegetation, leaving behind brown patches where thriving plants once grew. The quality of work was far below expectations, with many areas left streaky, splattered, untouched, or worse, with pools of cleaning solution. What made the situation worse was their unprofessional customer service. When we raised our concer

they were excellent. did a full wash of our roof and surrounding areas and were very thorough. all the green moss died and blew off the roof within two months. this was the best solution for us. they even came back a second time under their Five Year Guarantee and hit one area a second time. Great success.

Came upon soft wash after learning that pressure washing can damage our home. We had a free assessment and estimate with Chris that was straightforward. The result is amazing - essentially looks like a new home and is nearly 20 years old. The crew did an amazing job including the roof, siding, deck, under the deck, foundation, and all our hardscaping and outdoor furniture. We could not be happier.

SoftWash did a fantastic job getting our store awnings and façades clean and ready for the busy Spring and Summer months. They were incredibly easy to work with and get everything scheduled, communication was excellent, and the work speaks for itself.

I'm giving SoftWash Platoon 4 stars because the final result was truly excellent. The crew did a thorough and high-quality job cleaning my parents' home's exterior, and we're very happy with the outcome. The process of getting a quote was also very easy. The reason for not giving 5 stars comes down to communication on the day of service. After our appointment was delayed, we were never told a start time for the new date. We waited around in the morning, and after calling the office 3 times with no answer, we were left unsure of when to expect the crew. A quick call or text to confirm the arrival window would have made the experience perfect.