Sound Heating and Air Conditioning Inc.

Dani did a terrific job at our home yesterday! On time, personable, —great all-around experience. Thanks Dani!! A bit spendy considering time on site, but no reflection on the product.

Dani did a great job! Heat pump was frozen up due to some wiring issues when it was installed. She was well informed of the issue, responded quickly, fixed issue, freed system of frost and tested system. She worked efficiently and was very professional, knowledgeable, and friendly. System was under warranty. Great customer service including kindly dealing with my energetic curious lil dog...lol

My unit is only a few months beyond its five-year warranty, and the blower motor failed in January, leaving us without heat. I chose to contact Sound Heating and Air because they originally installed the system; however, my experience has been disappointing. Service response times have been extremely slow, with almost a week passing before a technician was able to assess the work. Parts were not ordered, and communication from the service department has been inconsistent. Phone calls are often unanswered, voicemails have not been returned, and when I’ve asked for confirmation of appointment dates and times, responses have been unclear or absent. As a handyman business owner, I understand the challenges of service work and customer scheduling. That said, the level of customer service prov

We came home from vacation with no AC. We called and they were able to get to us within five days, luckily The temperature had cooled down, and life was manageable. Of course, thinking the worst we thought it would be a very expensive replacement rather than repair. Their team, communicated with us the day of the appointment, I was actually earlier than expected. She went right to work, getting to the bottom of the problem, in less than 10 minutes she diagnosed and replaced the needed part for our HVAC system. She then went through her check process, making sure the thermostat was working properly and checking the furnace and replacing our filter. Within 40 minutes, the problem was resolved. I would 100% recommend!! Professional communication and service. Value of service and a service

We have used Sound Heating a few times and have had a great experience! They have done regular maintenance, installed our A/C unit a few years ago, and most recently they were able to fix a heating issue we had and educated us as to why and how it happened so we can prevent it going forward. All of their staff have been professional, talked us through everything they were doing, and treated our systems and home with care. Highly recommend Dani who helped us and will call Sound Heating in the future!