South River Flooring

I wish I had never walked in this store. I ordered carpeting to cover the floors in the majority of the 2 bedroom condo I had just purchased. After the installation I noticed issues and contacted the store. I was told that the carpet fibers needed to stretch and expand and to wait a few weeks. After I waited a few weeks things looked worse not better. I again contacted the store. After that I lost count of how many emails I sent back and forth. One seam was left with a noticeable gap were the carpet was spliced together. And there was a noticeable difference in shading between segments that were also spliced together. I had to send photos twice because the first set were ‘lost’. After a lot of back and forth, finally the store arranged for a partial refund from the manufacturer

After changing our minds a million times, we got new wood flooring in our living room, kitchen and stairs. Greg was such a pleasure to work, we were so indecisive and he helped us make decisions and we love how the floors turned out! Mario did a great job installing the floors and making the stairs not sweat anymore! Definitely recommend!

The South River Floors Team were exceptional from the day I walked in their store. Warm reception, guidance as needed, and the ability to borrow multiple large floor samples (3x5 ft Karndean Luxury Vinyl Plank) for the job site to determine what worked best for the church I attend. Because the decision involved the vote of a committee, this was an essential element that won the group over. On top of that, SRF's pricing was competitive and their installation crew was polite and responsive to any questions or concerns. We are so pleased with the final result----the look and texture of wood floors with the water resistance and easy maintenance of vinyl. Karndean Van Gogh Burgundy Oak was a perfect choice.

South River Flooring was wonderful! Greg was very helpful and worked with me to find a good time for taking measurements as well as the best installation time. For a modest fee, the installation crew took care of moving furniture, refrigerator, and stove, which was a huge help! Mike and Bob did a beautiful job with the installation. We have received so many compliments on the new floors. Thank you!

We needed hardwood and carpet replaced on the entire first floor of our house. We checked a few other places but were immediately impressed with the customer service and price as soon as we walked in South River. Steve Rice worked with us from the beginning and explained everything from start to finish. He didn't pressure us into buying any particular brand or type, and explained the positives and negatives of every option. The hardwood removal was in mid-November and new installation was scheduled for the week after Thanksgiving, and the workers showed up right on time for every single appointment. They were professional, courteous, and personable. They treated our furniture with care when moving it and put everything back in place. Steve checked in via phone and stopped by throughout the