Sparkle Pools & Water Hauling

Really impressed with the promptness of sparkle pools. I live in Rockville and I’ve really struggled to find someone who will service our pool In a timely manner. Our local company decided not to serve us after we let too many leaves gather up on the cover and they had to remove them when they winterized last year… Although they came to close in mid November. Sparkle pools got us on the schedule two days after my first call and got it taken care of for us. Highly recommend!

Update: I met with a gentleman at Sparkle Pools and he said they wanted to make it right. About a week ago the crew came and fixed the issues I had with my pool. I think too many companies used COVID as an excuse to do less than desirable work, but at least this one filled up with repairs. I wouldn’t recommend Sparkle Pools to anyone. They installed my pool last June and did a poor job in my opinion. As you can see no pad under the pump, the uprights are crooked and poor installation of the caps of the uprights.

DO NOT PAY FOR A POOL INSTALLATION! Update for owner response 2: This is why I didn’t answer their calls. Note the condescending and contradictory responses to problems. I will upload drone pictures later to show Sparkle Pool’s incompetence, and the pool should have fit much, much better regardless of any slight difference in sizes. Update for owner response 1: The pool I bought was the same size as the previous pool, because it was also installed by Sparkle as well; they told me themselves. If anyone wants to see a pic of geometry, see the picture attached. You have been warned how they conduct business!!! Original post: I need to share my experience about Sparkle Pools to warn new pool owners. We were okay with paying about 8000 for an AG pool installation, with the expectation i

Had to have total rebuild due to a deer getting in the pool. Bad quality work. Liner came loose from the coping in less than a week. Water turned green in 3 days after opening. Left 18 inch ruts in my yard. Charged me service charge for leak in pipes they installed. Lied time after time about coming to fix issues. Owner’s wife was so rude to me on the phone I would have spit on her if we were face to face,and I normally wouldn’t spit on a bug. Worst customer service I have ever received.

I know its long - Pool install approximately 3 weeks ago - They have been out 3 previous times for issues already. I had called last week and notified them that I suspected a leak. They said someone would be out. No one had come out. Yesterday morning the surface of my pool looked odd, I investigated and my pump was sucking air and the soil was wet on same side of pool. I stopped my pump out of fear of ruining my pump. As soon as the pump stopped, water started pouring out of the lid to the pump. I quickly retightened the lid to prevent more water loss. I notified the manager of what had occurred and they sent someone out for the fourth time. I had to call for a status update. The manager stated that the pump lid was leaking. I asked about water level and if they were going to re