Splash Superpools of Hawaii

I will NEVER patronize this business again. We bought a vacuum to get the sand out of the bottom of our spa. It broke before we even used it. When I went to return it, I got attitude- NO RETURNS. Even though it was a faulty item. No customer service at all. NEVER AGAIN and I'm telling everyone I know. We aren't tourists and know a lot of people with spas. You most certainly lost me as a customer. You are more expensive than the competition and NO CUSTOMER SERVICE at all.

I recently had the pleasure of experiencing outstanding service and support from Marcelo at Splash Superpools of Hawaii. From the moment we began considering purchasing a pool, Marcelo went above and beyond to ensure we had all the information and knowledge necessary to maintain it ourselves, without the need for a costly pool service. Marcelo’s kindness and helpfulness were evident from the start. He patiently guided us through the process of pool maintenance, providing valuable insights and tips to keep our pool levels where they needed to be. Despite our initial concerns about the financial commitment of hiring a pool guy, Marcelo alleviated those worries by empowering us with the tools and know-how to handle it ourselves. One aspect of Marcelo’s exceptional service is his willingness

I bought a 17X30 Superpool from Splash Superpools couple months ago. Had a couple install issues but I'm so grateful and appreciate the Owner Mr. Denis O'Leary for coming to my rescue! He changed things that needed to be changed, corrected things that needed to be corrected...The manager in the store, Marcello is so nice and understanding and very easy to talk to. I give this business 5 stars and will definitely continue to go to that store. Mahalo Nui Loa Kakou!

I have never had such horrible service in my life. If I could give 0 stars I would. Went in for an aanalysis of my pool water and was told it would take 20 to 30 minutes to get it tested. No one else was in the store and the guy was playing on the computer. This test usually takes about 1 or 2 minutes. When I said something about it he told me to get my water tested somewhere else if I didn't like it. Guess what? I'm taking my businesses somewhere else.

This place is fabulous! Marcello is so helpful and knowledgeable! He is also very patient. We have very much enjoyed our experience with this company!