Spring Rise Landscaping LLC

In May of 2024 we had Spring Rise clean our Koi pond filled with over $4000 worth of Koi that we have had for over twenty years. This was only our second time working with Spring Rise as our previous pond caregiver recently retired. They left our fish out overnight in a container that was not suitable for them, and they suffocated to death due to the lack of circulation in the water. In the morning we found the fish floating. While the fish had been removed from the pond for previous cleanings performed by different companies, they had never been out of the pond in a small container for more than a few hours. It was a traumatic experience for our family as well as the children in the neighborhood who loved to visit the pond. Spring Rise charged my family for the dirt to fill in the pond. I

Lousy followup. Lousy quality of topsoil. Incomplete removal of old pavers before laying down topsoil that is essentially gravel and clay. Failure to take responsibility for the work. Update (8 April 2024). Spring Rise made good on the promises to restore the landscaping. New (and more appropriate) plantings there installed. All very wrll dine. Excellent communication this time.