S&S Heating And Cooling

I hired S&K to install mini splits for a non profit I work for. I was very happy with their work. They were able to pull of something that several contractors refused to bid, and came in a lot more reasonable than the other bids we did get. Communication was a little rocky at times, but some of that was on our end. All in all I am extremely happy and hope to use them in the future.

On July 19 I had a scheduled appointment for annual maintenance checkup. No one showed up and no one called. I called the next day for another appointment. They came did maintenance checkup and my system was in good working order. Then on August 7th air conditioner not working. They came again on August 8 and discovered wire to the compressor was off and missing cups on wires. To my surprise I was charged $170 for 15 minute job that in my opinion was caused during maintenance checkup. I feel taken advantage of and I called and voiced my displeasure and was told they cut me a break could've been $215. I will not be a returning customer anymore after 15 years. I will also pass this along to my condo association which contracts services with them. I'm very disappointed they don't value long t

I am changing the number of stars they finally showed up this morning and the tech was super nice. He explained the issue very well. Fixed it in about 45 minutes. And I was able to go in to work still. My issue was the lack of communication between the office and myself. Im in logistics so I know schedules can get messed up but I still call my customers to fix the issue. There should have been some way for the office to know a tech was not going to make it to my residence. I had other errands I needed to run yesterday and couldn't do them because I was afraid of missing the tech. Not having updates was the most frustrating part. They are all nice people. No one was ever rude that I spoke to, but they definitely need to check on the techs and customers more often. The worst company ever!!!

My 90 year old mother has had these folks for over 15 years. They used to be good and responsive, but boy has that changed! She made THREE appointments to have her furnace serviced this fall and NO One showed up nor did they have the common courtesy to call her. Mom had to call them and was given some lame excuse about a family emergency. So everyone in the company had a family emergency for several weeks???? Mom left a final message: you're fired!! I let the condo association know of S and S lousy service and they add them to the "Do not call" list. This company, once great, absolutely sucks now!!

Have used them for around 10 years under a service contract and have now switched to someone else. Company has really gone downhill, now one of the worst contractors I've ever used. They schedule appointments and then don't even show up (twice), the last person that came out didn't solve the problem and I had to call another contractor, the woman who answers the phone has no idea as to their schedule (or anything else for that matter), etc. I could go on and on but I wanted to post this so others don't get treated like I did, do yourself a favor and call someone else.