Steam Master Carpet & Upholstery Specialist Inc

Hired Steam Master for a long overdue cleaning of a pretty dirty cream velvet couch. Two friendly and professional technicians came and spent about two hours cleaning it. They managed to improve it far more than I anticipated which I was super happy about. I noticed after they left that although it was super clean, the stripes in the pile weren't going away (the tracks of the steam cleaner). I called to ask if I needed to vacuum them out and the owner came out himself, conditioned the couch and brushed them out for free. He was super friendly as well and answered all my rogue questions about caring for velvet. Highly recommend.

Kevin and Caleb were excellent! They called to ask if they could arrive earlier than planned then called when they arrived. They both seemed anxious to do great work and answered all my questions while they quickly got to work. I could hear them consulting each other on details as they proceeded with the steam cleaning. Very pleased with the service and these two workers!

We have used Steam master carpet twice now both with amazing results the recent cleaning they did Our carpet is old and they were able to make it look almost brand new again. They are patient and accommodating… They moved all the furniture, so everything got clean. I didn't have to do any work myself, which was nice. , when the cleaning was done, they had put the furniture up on foam blocks until it dried We also had them do our events. Which had not been done for quite some time I would highly recommend this company 5+ stars!!!

Overall, my carpets turned out great and I’m very happy with the results. The only concern I had was that during the service, one employee seemed to be struggling with the solution and was being yelled at quite a bit by another team member. The repeated scolding came across as a little unprofessional and left me feeling unsure about how my carpets were going to turn out. That said, the finished product looks very good, and I appreciate the work that was done.

Today I used Steam Master for my carpet cleaning, and I couldn’t be more satisfied with the service I received. Mark and Kevin were the technicians assigned to the job, and they were both fantastic. Mark, in particular, was incredibly knowledgeable about carpet cleaning and the products that would work best for my carpets. He explained everything in detail, ensuring I understood the process and what to expect. From making the appointment to the final cost, everything was transparent and straightforward. There were no hidden fees or unexpected charges, which made the experience feel very honest and trustworthy. One aspect I really appreciated was the lack of a sales pitch. Mark and Kevin asked what I needed done and did exactly that – no upcharging or trying to sell additional services.