Sterling Service Group

STAY AWAY!!!!!!! They had an incompetent person (Joe Escobar) come and spend hours Damaging the machine instead of repairing it. Now the machine has been down for over 2 months. Instead of making right by it and replacing the unit they damaged completely. They decided to call LG AND TRY TO LOE AND VOID MY WARRANTY. Sterling appliance Group. I'll see you in court. A new machine would of been much cheaper than the payout you'll have to do now! Update to the reply. I've already contacted you directly and you've threatened to lie to LG TO HAVE MY EXTENDED WARRANTY VOIDED. At this point I refuse to contact you any further. Only other contact you'll receive is from either LG OR MY attorney.

I had the most amazing service man fix my LG FRIDGE. JOE D was so professional and kind. He spent 7 hours without even taking a lunch break changing my mother board, compressor, freon hose and the dryer. He is truly a gen . They do not make them like him anymore. He even called me the next day to make sure everything was still working. I would definitely recommend Sterling.

Orlando did a great job. On time, thorough, provided excellent explanation of the issue, and what he was doing to resolve it. We will use this service whenever we need a repair, we also notified the appliance dealer who recommended the service to us of the excellent job that was done. We will recommend to friends and family.

Outstanding service repairing our Subzero freezer! We had two experienced, knowledgeable professionals, Orlando and Joe, who came on time and quickly diagnosed the problem. An accurate estimate of the needed repairs was provided. Upon our approval, the additional part was immediately ordered and they returned to complete the repair. They stayed to ensure that the Subzero was working before they left. I can understand why companies like Subzero have authorized Sterling, and trust the company to meet their customers' high expectations. Sterling meets and exceeds those standards.

Everyone was a pleasure to deal with. I needed a modular for my stove and the turnaround time was very speedy. The two gentlemen that came to fix it were very nice. The bill was actually lower than the estimate since it took a shorter time to repair. I’m very happy with Sterling and would call them again!