Suburban Pest Control LLC.

Extremely poor customer service. Very little work actually was done for very high prices. Changes to their computer system resulted in a lot of difficulty scheduling windows for service, and unauthorized charges being put to my credit card on file. When I called I was given excuses multiple times that there was nothing they could do given the parent company that bought them out. I’ve had to initiate disputed charges claims with my credit card company as a result. I strongly recommend you don’t use this company based on my experience.

I contacted Suburban Pest for a small but persistent problem with silverfish bugs in my second floor inner bathroom. I advised the person with whom I set the appointment with that they were coming in through either the skylight or closet which had a very narrow opening. The technician, Nick, arrived totally unprepared for the job. I had to provide him with a ladder to access the high skylight, drop cloths (although he did take one of my towels to use!) , and a face mask to put on since I had been told that the product he wouId be using was so toxic that I would have to vacate the premises for four hours following treatment. I clearly showed Nick the problem areas pointing out the deep corners of the narrow closet that entrance was only about a foot wide. I unfortunately did not question ho

Suburban Pest Control is an outstanding company! Their team is professional, reliable, and incredibly knowledgeable. From the moment you call them, they provide excellent customer service and take the time to understand your pest control needs. They handle everything efficiently and ensure the problem is fully resolved, all while using safe and effective methods. Whether it’s a small issue or a bigger infestation, they’ve got you covered. I couldn’t be happier with their service—truly a great company to work with! Highly recommended for anyone looking for dependable pest control solutions.

I have been using Suburban Pest Control for the last few years. I have the home shield plan and I love it. They come out whenever I need them. They are timely and reliable. The best part is their professional technicians. I have dealt with many of them and sometimes I get the same ones. I know I can’t request a specific technician but if I could I would always ask for Vinny Merta. He always takes the time to tell me what he is going to do. Educate me on what pests are prevalent during the season we are in. Updates me on what he has discovered. Absolutely the best at getting rid of pests!

Contacted company regarding a rodent problem I was having under my porch. Paid money upfront for what I was told was going to be a total of three visits. Came out for the initial visit and set bait traps. Following the initial visit, did not hear from them for two weeks and ended up having to call them to get them to come back out. After contacting them, they did come out for the initially agreed upon three visits, but they did not add any value or expertise to my rodent problem. They even left a dead rodent three feet from a bait box that I had to clean up myself. Throughout this whole process, the company has not communicated well or effectively. In the end, the company was unable to confirm exactly what my rodent problem was (rat or mouse).