Sweetwater Pool Service

First, I want to make sure this Review gets to the proper Division as I was verbally instructed (I was told to post under Seeetwater Pools, “Commercial Division”). If this isn’t the correct division, please give me direction to the right one. With all that, Let Me start by saying that if there were an option for 10 Stars to be given, I would give Kirston and Her Staff All of them. She provides not only Outstanding service, but She exemplifies the term Relentless Follow Up and Prompt Communication as Well.. Way to Go Kirston! (I hope I spelled her name correctly)…. 2 Thumbs Up!

June 26.update. Thanks for your prompt response to needed repair. Pool is sparkling! May 29-2024 Thanks for repairing the pipe! Fall Nov 16 Still have a blue pool! Thanks 😊 Updated October 6 Thanks for keeping my pool sparkling- Thanks Summer for going the extra mile to meet our needs Update July 1 2023- After adding chemicals, I called as the pool was cloudy! Great response and sent technician for vacuuming. Thanks Update- April 24 pool opening day! Yeah! Pool looks clear and should be ready for swimming within a few days! Way to go! Happy with this company! As on 3-1-2023 I am pleased to see my pool is clear before opening it for this year! 2022- I am very pleased with the company and more than anything with Damon’s patience. We opened very late due to travels ( May 31 to be exact). Fi

Nothing sweet about it. Non performance was so bad that they terminated their own contract. Despite our repeated calls and emails, they left sand in our pool for 6 WEEKS after we had just replaced the filter. Daniel Collins promised the sand from the old filter would be vacuumed out of the pool immediately after our new filter was installed. Instead, it took SIX WEEKS of emails to John Rayment for that to happen. Every time the tech came out, their vacuum equipment failed and they would give up without finishing. They even desperately tried to blame our electrical outlet which was ridiculous lol. When they returned with working equipment the pool finally got cleaned. It took constant emails to the regional sales to make it finally happen. And even on that day the tech had to leave and come

Sweetwater is doing a good job of keeping my water good through the winter, opening my pool and then keep chemicals balanced during the year.

While I appreciate that the pool is clean and well-maintained, I was very disappointed by the behavior of the employee named Genesis. After finishing up at the pool, she sped through our neighborhood — which has a clearly posted 25mph speed limit. I flagged her down out of concern for the safety of residents (including kids and pets), and her response was, “I was only going 40.” That kind of attitude toward speeding in a residential area is unacceptable, especially from someone representing a company or service. Clean pool or not, safety should come firs