Swim Club Management Group, LLC

Company is going down hill. Lack of responses from management when there is an issue, lack of follow through by management post meetings, lack of consistent care by the pool techs. Our community pool has not been serviced since Sunday (which was 3 days ago!) yet we still pay for daily service.

SCMG has managed our neighborhood pool for the past couple summers now. Every year we’ve had great lifeguards. They’re always so attentive and friendly, even when my kids still try to swim in the rain. Thank you for hiring a great staff year after year! My family appreciates it.

This company is contracted to clean our pool for our HOA. They have done such a poor job that the health department actually closed our pool last week. When the company was contacted they had every excuse in the book including “it was hot out” . Since then they said they would be on top of things, but there has been little improvement. They do not clean what they are supposed to when that are supposed to leaving the pool unusable and unsafe.

SCMC managed our community pool on behalf of our HOA and consistently failed to meet service level agreements. Our pool was closed at peak times and on weekends because they were not providing the lifeguards the company was contracted to provide. Our community eventually had to close the pool for the season early. What a debacle. If you are seeking pool management services, I would definitely suggest looking elsewhere.

Giving the admin folks 5 stars for the great follow up. It’s nice to work with a company that takes time to make sure things are done. Thanks Krystle!