Terminix

I decided to discontinue my Terminix services solely due to the multiple increases in the annual fees, which rose from $118 in 2022 to $151.51 in 2025. Since I was enrolled in auto-pay, I only became aware of these increases through bank statements or electronic invoices, which I occasionally review. I do not recall receiving any direct communication informing me about these changes. While I have always valued the quality of service provided, the financial impact combined with the lack of clear notification played a significant role in my decision. I want to stress that this decision in no way reflects on the professionalism or quality of the Terminix team, but is strictly related to the pricing adjustments. I remain appreciative of the excellent service I have received throughout our re

If you’re considering hiring this company to solve a problem in your home, please read my review before you decide. I am extremely disappointed with Terminix. Their customer service system is unbelievably inefficient and disorganized. I’ve wasted several days and still haven’t been able to get a single confirmed appointment — it’s absurd. I’m a tenant under FirstKey Homes. After finding mice in my house, FirstKey created a work order with Terminix on October 15. That same day, since no one ever contacted me to schedule a visit, I tried to reach Terminix by phone and online chat — but every time, their system “couldn’t locate my account.” So later that afternoon I personally went to the Terminix Orlando office to make an appointment in person. The staff member there was polite and wrote

We made the mistake of hiring this company in 2024 for a rat in the attic problem. They performed an “exclusion” service installing one way doors all over our roof. It is 2026 and we still have been dealing with rats. Appointments are changed at the last minute, inspectors are sent to our home when technicians were scheduled, it takes 45 min to schedule a simple appointment and their level of urgency is incredibly low. We have been requesting to speak to a manager for months without luck. We are canceling service in March and will tell anyone who will listen to steer clear of this company. Shame.

ERIC NEWBERRY was an amazing Technician that took his time to explain to us what would be best for our situation. I have had other technicians that have came to our house and did not care to ask us anything and just wanted to start spraying. So I really appreciate it when a employee takes there job seriously. From now on we have request him as our technician because he made us feel at ease. Thank you again ERIC for all you do.

Zion does an amazing job and our family and pets get to enjoy our yard without nagging mosquitoes or unwarned pests! Great customer service and communication is so easy and streamlined through the Terminix app! Highly recommend!