The Cleaning Authority - Fremont

We cancelled the service appointment more than 10 days before the service date while their manager told us that if we cancel the 150 dollars deposit would be non refundable, and called it "an offer". But in their own written policy book it says the cancellation fee will be 25 dollars if you cancel the appointment in more than 48 hours. Is this called FRAUD? Is this ILLEGAL? Promised will call and solve the issue in 1-2 business days but actually never showed up again. Not responsive at all and unwilling to give back the money that they should never have taken until asked and investigated by the Attorney General's Office. Their manager told us that they would not refund the whole 150 dollars deposit if we cancel, but once asked by the bank they said that they're "more than happy to refund",

Not happy. Felt like got scammed. Called yesterday to request cleaning. Explained my need to the first lady and she said flat 90$/hr. Then second lady called to schedule and get more details. We discussed the details and agreed to 2hr service. Again it's flat 90$/hr for this service. They showed up 20 min late and cleaned two small bathroom and one small kitchen in 2hrs and charged 360$ i.e. 90$/hr/person. They never mentioned it in our conversations. I have asked to send the email with the details. They never did.

My house is so clean that I don't even want to walk or cook. They worked very hard and left my house smelling clean thank you the cleaning authority!

Great job, very happy with the team I had. Will ask for them again.v. Very pleased with my cleaning today; Wow, the ladies did a wonderful job cleaning our house, it was a pleasure having them in our home. Thank you Marisol and Lesly!

Updated April 2025 — Another great job by the team. Got out the long duster and worked on my foyer. They did nice work and seemed to have a good time ~ good teamwork. 100% satisfied. Updated September 2024 — Excellent job today by the team and first time they have been here. Very hard-working, attentive to detail, kitchen cabinets glow, tile squeaky clean, shutters and windows clean. 5 stars. Service is 1x month, excellent work! Prior review >> Today’s team did a really nice job. I did need to ask them to close windows (sometimes cleaners open windows to air out their room and cleaning supplies) because of our allergies. The dispatcher should note this to request of the homeowner prior to opening. But the quality of their work is good — no complaints at all!