The Home Depot

We would have been able to finally complete our DIY that we have been working on for the last two months. So, we purchased our item online then went to picked it up this morning. However, the customer service representative by the name of “CHERYL” made us aware that we picked the wrong rocks then immediately said that she can charge us for those rocks before suggesting for one of her team members to just simply pull the rocks we did order online. After waiting for over 30 minutes, she said that they only have four bags of rocks that we ordered online then offered a refund. There were so many other options and it seemed as if she did not want to sell us the rocks that we accidentally pick even if we wanted to buy them because her attitude completely stunk. There was no empathy whatsoever.

Me and my husband been going to this Home Depot for a few years. We have notice New employees come and go. Now we know why. They are highly miss treated by management. Yesterday we walked to get a few items that we needed. Like usual there lack of customer service. But a young lady greeted us while she was stocking a few things on shelfs. She was very friendly offered to help us if we needed anything. We were in shock because we never received good treatment and we are in and out weekly. She stated she was new to the position. We wished her goodluck and told her we looked forward seeing such an positive young lady on our visit. While we continue shopping a few minutes later we heard a male management talking to her unprofessional when she told him she would like to know what to do next. W

Only reason i am giving 5 is due to Micheal A. The only trained person with any sense to assist his customers. I am callimg corporate to praise his ethics. I come here to pick up last minute materials for my company and I avoid big places due to lack of assistance. I was about to leave after asking 2 others but i decided third time is the charm. I found Micheal and he located what i was needing.

I want to mention the excellent customer service we recieved at this Home Depot on Friday, Feb 27, 2026. I would like to praise the following 3 employees. Dave in Building Materials was extremely helpful and gave me a lot of advice about picking the correct dry wall and insulation for my project. He was very professional and friendly. Also, Michel in Electrical helped me choose the correct gang box for my project. He approached me first and I did not have to search for assistance. Lastly, Miles in plumbing helped me find the correct plumbing hardware for my tub/shower. Again, he approached me immediately and I did not have to locate an employee for assitance. The entire staff that I encountered were very friendly and courteous. The cashier at the Pro Desk rang up my items and he was very

Let me start by saying that I am not too much of a handyman myself, but Home Depot by White Settlement got me covered! It was a little bit nerve-wracking to ask around a home improvement store but there is no shame in asking questions if the staff are very approachable and knowledgeable; this is what this location delivered. I got inside the huge store and went walking around a little bit and only a few minutes, someone is already there asking me if I needed assistance. Maybe I did look confused, but well-trained personnel should already be able to spot this and create a perfect opportunity to help. A very pleasant experience overall.