The Tile Shop

This store has been in Urbandale many years. They have a big selection of tile and tile supplies. I found James to be very helpful and knowledgeable of the products they offered. There are plenty of samples and displays with ideas for your project. They also gave me a list of installers to help me find a contractor for my project. A plus was the tile i picked was in stock and available immediately.

James at The Tile Shop might come off a little socially awkward at first, but don’t let that fool you—he’s a great guy to work with. To seal the deal, we actually arm wrestled. Pretty sure he let me win just so I’d buy tile… and it worked. Great experience overall!

We had a fantastic experience at The Tile Shop, thanks to our wonderful sales associate, Jackie! From the very beginning, she was incredibly kind, helpful, and genuinely committed to making sure our tile selection process went smoothly. Our project ended up running significantly over schedule, but Jackie never missed a beat! She consistently checked in with us to see how things were going and made sure we had everything we needed along the way. Her attentiveness and care made a big difference, and we felt well taken care of throughout the entire (long!) process. Highly recommend working with Jackie if you’re looking for a knowledgeable and compassionate sales professional. She went above and beyond, and we are so grateful!

We had a great experience picking out tiles and colors. When we made the purchase, we were told we could always return our leftover pieces. Well that is not true. I tried to return unused samples 7/26/24. I was told I was unable to do this. They now have a 60 day return policy. Hmm interesting. They were full aware that I had been told I could return unused samples at any time. They did not honor this. I now have leftover pieces that I don't need and they still sell. I said I would not be back to this store when we have another project. Very frustrating. If a manager clearly told customers this and the store knows this to be true- it should be honored. The product is clearly able to be resold. Done with them.

Very helpful staff. Greeted us at the door. Referred other local businesses for products that they did not carry.