TileCraft

Beautiful selection of tiles. Very helpful. They answered my questions and set me up for my do it myself job. Thank you!

I bought all my tile, stone and grout to redo a Jack and Jill bathroom/shower at TileCraft. They sold me two bags of grout that were NOT THE SAME( the bags were purchased on two different days). The color and brand was correct, but one grout was sanded and the other Unsanded! The sanded grout they told me they do NOT sell, but somehow I got it!?! 😳 The grout came out discolored and a complete mess. Radio silence…finally, after multiple calls, I spoke with Kyle who was very rude. They reimbursed me one bag of grout, which I should NEVER have received in the first place, and gave me some grout cleaner, which helped minimally. The bottom line is Tilecraft sold me the wrong product, which they say they do not sell, and refused to acknowledge or take ownership for their error.

I had a great experience with Tilecraft. I want to especially thank April and also the owner, Kyle, for all they did! We had some flooring that failed due to a manufacturer defect and was still under warranty but the manufacturer was not willing to warranty their product & replace it. So instead Tilecraft ended up replacing the flooring out of their pocket to make things right with us & I can't tell you how much I appreciate their efforts and willingness to do that!

we went here to search for materials for our house remodel, including kitchen and three bathrooms. The selection of materials available is superb and I found that the interior designers at the front desk were knowledgeable and more than competent. We didn't get to pricing the jobs, but I will give each of these rooms to this business to quote Tile needs for each. Wonderful materials that make me drool with delight. And I sensed that the prices would be competitive here as well. VERY helpful staff.

Definitely would NOT recommend. One star is too much. Bought tile for a fireplace, which we prepaid for 100%. Fireplace gets done and we have 30% too much tile left over. Called to return and we're told they wouldn't take it back. We didn't estimate the amount of tile, we just provided a plan. The answer we got back was to donate the extra or sell it on FB Marketplace. Horrible customer service. Maybe this helps someone else not get taken by them. After the response below, they still do not acknowledge that Tilecraft told us how much to order. The Tilecraft team had our drawings and recommended we order what we did. They were the ones that estimated too much, but it somehow becomes the customer' s problem. It's a very good business model to have your customers order too much an