TJ's Heating & Air Conditioning, LLC

Needed yearly maintenance on my furnace and tankless water heater. Jim was great. Professional, personable, and didn't charge me for anything I didn't need. I'm not sure where complaints in other reviews come from. Jim even declined a tip when I offered one. Scheduling could be improved, but that's probably the techs being over-scheduled more than anything. My appointment was for 10am, tech arrived at noon. I imagine that delay only gets larger over the day. If you can work from home, that's not really an issue, but I can understand why some might find it frustrating. Not really the techs fault

I recently scheduled an HVAC maintenance prior to the heating season. I did not have a good experience with TJ's HVAC. The appointment was scheduled for 11AM. The tech showed up at 2:30PM, and issued a 'sorry, I'm late' upon entering. No reason for being 3 1/2 hours late and no prior phone call to inform me he was running behind schedule. He was let in, performed his so-called HVAC maintenance and was out within 15 minutes. I was disappointed with the lack of 'maintenance' that was actually done. He handed me a printout telling me my CO levels were 8% and that low number was good, again, without explanation. No cleaning out the unit, no changing the filter, not much 'maintenance' was actually performed. Cost of 15 minute in out service -- $225. I would not recommend this unprofessional com

**You'll see from TJ's reply below how he treats the issue - be warned** I don’t recommend TJ. The most critical part of a HVAC system to be insulated, the suction line, was installed without appropriate insulation. Instead, for reasons known only to themselves, the suction line was stripped of its insulation and in its place was a single strip of Armoflex insulation tape. This is wildly inappropriate for such a critical part of the system. Of course, it sweats and drips water. I had to remediate it myself with correct insulation. I also noticed that holes weren’t insulated; no duct putty was used to block holes where refrigerant lines ran. This is against best practice and just adds to sweating problems. Contacted TJ to provide him the opportunity to resolve it. Never heard back. Don’

TJ's Heating and Air Conditioning has been servicing my system for about 20 years now. One of our two gas furnaces finally broke down, and Tyler was my first call for the replacement. His team arrived when scheduled and worked fast and efficiently. I recommend them highly!

Highly recommend TJ's, excellent customer service and execution. Beverly, Joe, Travis and Gill are all responsive, reliable and truly care about their customers and their work. Joe and Travis went above and beyond to ensure the job was done correctly, we are so appreciative of their assistance!