Tontine Carpet One Floor & Home

We were on a very short timeframe for a dining room floor and a living room carpet for a house we were moving into. Dates and times had changed because of Real estate closings. When we came into the store(recommended by my friend Ann) It was later in the day and Krystyna was finishing up with another customer. She acknowledged us, gave us a quick rundown of where to look throughout the store of what we wanted. She circled back as quick as she could. Bottom line is that we are totally satisfied!! We picked out a few samples, took them home, made some changes and got the order in just in time! Krystyna was efficient and knowledgeable and listened well. She gave us good advice and good direction and stayed in touch with us over the next two weeks. She also moved some installation times

We love our new carpet! Everyone that we dealt with at Tontine was so nice and very professional! Great prices too! Definitely going to use them again for other projects in our home.

Have not yet purchased anything but my experience with the sales clerk, Krystyna was very positive. She definitely had great product knowledge and knew her stock well; was helpful in understanding what I was looking for and I will go back later when I am ready to purchase.

Response to this ridiculous company. U care so much about tesolving the issue that we jave been in court for 2 years with your company about this. But you care such a lie. I was staying in the basement of my aunt house helping out with her son cause she was very sick. All she wanted was to get her floors remodeled, this company not only did a horrible job but left her with no sink the floor is completely done wrong. Now she passed away and this company did not responded to us. So what she got was a half ass floor. No sink. Poor company to hire. They should be ashamed of themselves. Stay far away from them.

Complaint Type: Problems with Product/Service This company’s response was ridiculous, dismissive, and shows zero accountability. Status: Unresolved That is a ridiculous response. You have not tried to make anything right. We’ve had a lawsuit going on for years over this, and the fact that you’re pretending otherwise is insulting. If I see another canned, fake response like this, I’ll have no problem posting the full email threads for the world to see exactly how you’ve handled this mess. On top of that, I will be posting everything across social media so everyone can see the truth about how you treat your customers. SUPPLEMENT TO GOOGLE REVIEW I ALSO WANT TO ADD THAT MY WIFE SADLY PASSED AWAY ON MAY 27. EVEN IN THE DAYS BEFORE SHE PASSED, SHE WAS UPSET AND HEARTBROKEN THAT THIS COMPANY N