Top Notch Sewer & Drain Cleaning, Inc.

Steve cleared a stoppage for us. Our plumbing stack is not ideally located and maybe some quirks in the plumbing of an older home with a later finished basement. He was knowledgeable and capable to work through it. He was solution oriented and solved the issue. It wasn’t a quick fix- but we are grateful for the service provided. When I called to schedule, the woman who answered the phone was knowledgeable and friendly. She had the energy you need when you are worrying about a potential home issue/bill. we were able to get on the schedule for the next morning.The pricing was as advised when scheduling.

Far from Top Notch! Spent more time trying to up sell the camera service which leads to going over the hour and ringing up more charges. We know that it is a root issue every few years. We have lived here for more then 20 years. Had to call a different service a week later to clean it right!

Their technician did a sewer line cleaning and that it’d be covered under their warranty, but when I called back 3 months later, they refused to cover it saying they only cover roots. Called out another company and they scoped it and found a bunch of roots. If Top Notch did it right the first time, there shouldn’t be roots already 3 months later. Highly recommend going with a different plumbing company if you are having issues. I also found their office person rude, and she hung up on me mid-sentence.

Andy at Top Notch made a strong effort to try and take advantage of new home owners. Be smart! Don't let it happen to you. At first it seemed like the people at Top Notch were really helpful and honest. They charged $340 to unclog our basement drain, and in the days following, the issue became 4 times worse with raw sewage backing up into our basement. We called and learned that they sent an inexperienced tech who did not know how to complete the job without calling his supervisor, Andy, and when confronted about it, Andy made excuses for why it was worse instead of simply owning their error and offering to get back out to our house to fix it. Andy said there would be a charge to come out again and he tried to convince us it was our plumbing that was the issue. Andy insisted over and over

Top Notch got someone out to us as early as possible to clean a clog from our main drain line. Tech was friendly, efficient, and took care of replacing an old trap that leaked when it was re-assembled. We felt it was good value for the money, and were happy that they were available when we called at 1am on a Monday!