TruGreen Lawn Care

We are based in Caledonia, so I think our service came out of the Grandville office. But I don't think my issue is with them, I *think* it's with Truegreen Corporate. Two years ago we had Weedman lawn service. We accidentally ended up with Truegreen last year because my husband was confused about who we had previously. When we had an issue with their service, I had to give my first name over 10 times and the rep still didn't spell it right. And it's not a difficult first name. But my biggest issue is that they are aggressive in trying to upsell you. Constantly. We cancelled our service last week (week of Feb 23, 2026) for this upcoming season. When we cancelled, we were transparent that it was because they were too aggressive and pushy. Then they called us TODAY (3/2/26) trying to get us

We live in the Big rapids area and I do believe our service comes out of the Grandville office. Several years ago we started with TruGreen at the suggestion of our neighbor as we struggled to keep our lawn in good order. The first season was rough we struggled with weeds burnt grass and it never looked quite like our neighbors. Our neighbor suggested we contact TruGreen and ask for Matt McNeil to service our yard as well as we had different lawn specialists. TruGreen granted this request and our lawn quickly transformed. Over the years of Matt servicing our lawn he would take time to educate me if I was home and what he did and why he was doing it if I had specific concerns he would ensure that they were taken care of. As the years passed those quick conversations about the yard turned int

Their employees don't care and don't get good coverage. They skipped around doing 100 mph and leaves burn spot and missed a good 20 to 30 percent of our park. Definitely recommend going with a smaller company and people that care about the job they are doing.

I hired True Green to weed and feed my lawn last year. While they did an adequate job I did end up having to sod a couple areas that were damaged as a result of poor fertilization application. I decided to give them a second chance and certainly wish I hadn't. See pictures. Been trying to get someone to call me so they could come out and meet with me. The young lady I talked with on the phone today said the manager may or may not want to see the photos of the damage but surely would call. Update: 6/22/2022 Hope you all have had a look at the pictures of what True Green did to my lawn. A service order was put in a week and 1/2 ago. I have not yet had a response. I called Monday and was told a manager would contact me. I offered to send pictures to him/her, the young lady I was talking to w

10/11/22- Update to review. Once I posted the review last week I received a call from corporate to try to rectify the continuous issues, however it was to late. It should have been addressed when I was still a customer. I do appreciate the willingness to refund the last service for the aeration and over-seeding. Do not use TruGreen. You’ll never be able to speak with anyone locally and management will not contact, they sell you the service and that’s it. I’ve been a customer with TruGreen since 2019 and the last two seasons of service have been the worst I have ever received. I’ve had them show up , not treat my property sit in their vehicle then leave. When they do show up they are here for 5 minutes and leave. I have over 9500 square feet of grass, no way to complete the service in tha