U-Pack

I've moved several times in the past 5 years using different ways to move my belongings. U Pack has been, by far, the best way a do-it-yourselfer can move. Of course, I still had to pack my things and load a truck, but I did not have to drive a truck to my new home. My move was approximately 1200 miles so I did not want to have to drive a truck or find some creative way to also keep my car. U pack delivered in every way they said that they would from delivery of the truck to pick up of the empty truck. They were great! If you are considering them, I hope this review eases your mind.

I engaged UPack to move my stuff from NJ to Dallas TX. Their process of keeping trailer in front of the house for 3 working days is very good. I asked them to park on Friday evening so that I got 2 extra days free due to weekend. It is important to load the items as tightly as possible, use all 9 feet of height. An experienced moving helper can do that very efficiently. Upackdelivered my stuff in time and very safely. Great job indeed! If needed, I would surely use them again.

The ABF drivers contracted by U-Pack on both ends of my move were great. Very responsive and professional. But U-Pack itself seems relentlessly incompetent. On the U-Pack website, they show two cross sections of their cubes, one that appears to be a cross section from the back, and another unlabeled cross section that I assumed was a map view (looking down on the horizontal plane). Based on those cross sections and the fact that the phone agents were constantly referring to the cubes as "8 footers", I assumed that the 8-ft dimension was the length of the cube. It's only when you drill down into your move plan that the cross sections are properly labelled and you can see that the 8-ft length is along the VERTICAL. So if you have a long couch, you have to transport it on its end, which real

We moved across the country (NJ to NV) and used U-Pack exclusively. From start to finish, they were helpful, flexible, and professional. In NJ when the Relo Cube was dropped off, the driver overheard me worrying to my husband about whether we should have another cube. The next morning, the dispatcher called and offered to bring out another cube because the driver had mentioned it. We were so grateful for him taking the extra step and bringing the cube out the next day. We used two cubes to move the bulk of our possessions. We kept them at the ABF facility until we were ready to pick up the possessions in a moving truck. The cube was ready and waiting for us when we got there. We used another cube to move the last of possessions once our house in NJ sold. This cube was kept in storage un

Wow!!!This is what customer service should look like,the initial call to set up the out of state move began my encounter with the employees at UPack.The delivery of the empty bins was met by the driver who was very pleasant and provided his recommendation which worked out best, he explained the process of what was needed after packing the bins. Calling to have the UPack bins picked up was another example of excellent customer service.Onced unpacked the option to text when ready for pick up was convenient. My mom indicated that the pick was smooth and easy.The price cant be beat!!!! If you are moving Ihighly recommend the UPack Team!!! Keep up the great work!!!