UCX - Underground Construction Experts Inc.

I find this company is very knowledgeable in the underground utility industry. Utilizing the best equipment and tools to complete a Quality installation with the least amount of disruption to the landscape. Their vehicles are clearly marked with their company information and well maintained. Their technicians take pride in their workmanship that you would struggle to see exactly where they dug after they do their restoration. Excellent communication work office staff answering all questions.

Installing underground cable for Charter/Spectrum: Did not wait for DigSafe, although they placed an order with them, dug 3 days early, DigSafe showed up after they cut through our conduit and said that UCX should have never buried the cable before DigSafe marked our property! Also did not wait for me to point out where underground 1-1/2" conduit containing all of our automation, security and network cables were. Severed the conduit!!! They were very helpful and understanding UNTIL I PLACED THE CLAIM! Responded that they never had a claim for that much and now they will not return my phone calls nor my emails! What a horrible company! Do not let them on your property!!!

Maybe they do a good job, but I wouldn't know because they haven't shown up yet. They were contracted by Comcast to repair the underground line that was accidentally cut by National Grid. The form letter they sent said they'd be here within two weeks of 11/22. It's now been over 3 weeks. I've called several times, left voice mail and sent an email asking when they will be here but have not received a response. Communication = good customer service.

Horrible customer service. No one answers the phone or emails. They show up on your property, do God knows what, and leave. They don't tell you when they'll show up or when the job is completed. God knows what they buried underground because there was no town inspection. But oh well, at the end of the day, Xfinity will pick up the tab should anything happens, so I am not worried. But I do not recommend this company, and I have no idea why a reputable company like Xfinity would associate themselves with them. They must be desperate for workers; that's all I can think of. The reviews by others speak for themselves, I guess. Good luck with your project.

This company not only didn’t finish the job we PAID them to do that was outlined in the contract, they have actually left piles of concrete and trash all over our yard!!! The work that’s been done isn’t even to code yet. 😡 The owner refuses to pick up when we call, doesn’t reply to texts, and doesn’t call back after we leave voicemails. This job was started in August….do not use this business! They are incredibly untrustworthy and don’t deserve your money or time. This experience shows they will take your money and think they can get away with ghosting you…