Universal Windows Direct of Milwaukee

Horrible installation work, windows are very drafty and causing mold mold on the windowsill nearly 4 months after installation. Management says they’ll have to charge us to replace the windowsill and trim that is ruined. The reason we spent 10k on brand new windows was because our old ones caused this issue after 10 years. Why brand new windows are causing mold and horribly insulated right after install leads me to believe that the product is trash and so is the company. Manager Tyler takes a long time to even address the issues and now wants to charge us after the windows don’t even work. Should have stuck with my old ones and replaced the wood ourselves. Waste of time and money and will cause more problems then you even had before. DO NOT RECOMMEND. Edit: after speaking to customer serv

My house was built in 1890. I knew I would have some challenging big windows to replace. Not only did the Windows turn out fantastic but when an issue arose with one of the windows, rather than just try to make the one that was customized for the spot fit, they remeasured it and are remaking the window and bringing it back. That may sound like they didn’t measure it upright, the first time. However, if you saw the way my windows need to fit in my house you would be amazed that only one did not fit! I appreciate that they are taking care of it the way it should be done! Well done guys!!

I am pleased to share my positive experience with the recent window purchase and installation. The quality of the new windows has significantly enhanced the comfort and appearance of my home. While the installation process was executed with great skill and efficiency, there were moments when communication could have been more consistent. Despite these minor instances, the overall outcome of the project has been very satisfactory. I am delighted with the final result and the improved functionality the new windows provide. Special thanks to Jamie who was available via text or call any time I needed clarification or guidance

I have to say my experience with Universal was top notch. Miguel and Mike my Installers were punctual, very polite, thorough, n very professional. They answered all my questions n kept the work space neat n tidy. The job theu did was definitely above and beyond my expectations. Thank you Miguel and Mike!!

I put a great deal of thought into this rating. My experience has been challenging throughout, though I would say the product itself I would rate a 5 (so far). The 1st salesperson talked on & on & didn't respect my 90 min meeting deadline that I told him when he arrived. The scheduler told me the meeting would be 60 min. The sales guy wanted to extend the meeting so he could go over pricing, but I had a hard stop. He said he'd email me the pricing. 2 weeks went by & nothing. In the meantime, I received another mail piece offering a $50 Amazon gift card just for getting a quote. So I contacted them again explaining my 1st experience & they sent his supervisor. He was great, direct & respected our meeting time. I made the purchase for 60% of the windows & patio door in my home (no sm