Wabash Valley Lock & Key LLC

Awesome store and customer service. I can’t recommend this place enough! Very friendly staff that are super knowledgeable and lots of inventory to help you find just what it is you need. Locks? They got em! Keys? They got those also! Safes? None safer! Those safes are so safe I lock locked my nephew in one once on accident, I’d say don’t tell his mother but she doesn’t speak to me anymore anyways. Took the fire department 3 1/2 hours to get him out. I order pizza for those brave men and the lady’s at CPS. Child endangerment they said, it was an accident I said. Unfortunately the shop wasn’t able to do a return on the safe after. They don’t return “damaged goods” so I’m out one safe and one nephew. Point being who needs a safe room when you have a safe that can fit a whole person.

Super nice and very helpful. Took care of my car key fob for $20. Dealer wanted almost $200.

Jed and his team are very professional and knowledgeable. They not only replaced my door knobs and dead bolts, they had to find a special sized plate that would fit my old door to replace the old one. They bought parts twice until it worked, they had to shave my door and after they removed the old plate, realized it was hollow behind it, so they filled my door to make it more secure. They also replaced my door strike plates. They had to do a lot of special things for my old doors and I am very happy with their resilience and follow through. They are very reasonably priced too. Highly recommend this company.

Called twice to schedule a time for a combo lock reset. Technician never called me back to schedule a day or time. Nick is no longer there, he would have never allowed that to happen. It’s too bad the service isn’t Wendy it use to be.

I would give negative stars if possible. Extremely rude and poor customer service, especially from the wife of the owner and employees. They're over priced and lack any customer service skills. I'd mentioned that they were charging more than their competitors, they accused me of lying and demanded for me to tell them their competitors prices. When I refused to answer, they refused me their service, despite the fact they charge at least twice as much. UPDATE: I went back a couple of days ago to get a copy of my car key, replace my key fob, and to give them another chance. This time, to my surprise, the customer service was great! I needed a spare key to be made, and that was taken care of immediately. Unfortunately, I was informed that they'd have to order in the key fob, which I understo