Wabash Valley Monument Co

Do not use Wabash Valley Monument. Dealing with Wabash Valley Monument has been a nightmare. My mom passed away in December 2023. I went with my dad to order a stone in January 2024. We paid half down which was over $2,000. The stone was on their lot. All they had to do was engrave it. We were told it would be set as soon as it was warm enough. Here we are TWO YEARS later. We have heard every excuse in the book. We would have loved to have been able to decorate my mom's stone for Christmas. I feel like this business takes advantage of people in their time of sorrow.

We waited 10 1/2 months for our Brothers headstone but we understood there were some glitches with shipping as we ordered Black Granite . We worked with ‘ Rose’ who was both kind and respectful every time we spoke . We did get anxious because it took so long but we Received our headstone last week and I must say that it is Beautiful ! Wabash valley did a great job ! Thank you Rose and to all those that work with you .

My Dad passed in October of 2022. Paid in FULL in January 2023. Always get the run around, was told 2 weeks ago it would be up in 2 weeks, and to no surprise it isn't. It helps the grieving process to actually have a stone. They DO NOT CARE!! Why would they when we already paid in full 18 months ago?! They already got their money. I feel as though they should totally refund our money so we can pay an actual caring legit business to set a stone. SHADY business practices if you ask me!. I would not recommend them if they were the last place to pick from! Save your heartache and stress and spend your money elsewhere!!!! I pass by my father's grave on my daily commute and I always look in hopes his stone is there but sadly it is not.

I would give 0 stars if it were the option. My father passed in October of 2022. We picked out a stone and paid in FULL in January of 23 approved the design a couple of weeks later and here we are almost 18 months in from the paid in full date and still no stone on my fathers grave. They dodge phone calls, barely return messages and when they do, there is ALWAYS an excuse. First it was that Covid slowed production. The next follow up a few months later was the excuse that they weren’t getting quality stone from their quarry, however they offered free of charge to upgrade to a stone that was 6” bigger than the one we purchased that they had on hand I accepted the offer thinking finally we’re getting it done. She said they’d get it cut into the double heart shape that my mother had pi

They are rude, they lie, took them from May too September too do my moms stone all the while lying and saying it was done, then using the excuse they got it mixed up with another stone with same last name, blamed the cemetary for them not making the stone. I wouldn't give any stars if I could. Over charged my dad for an off the lot stone, then said they gave him A discount! So it took 2+ years to respond lmao. Im not surprised! With the bad reviews you get im surprised anyone uses your company.