Water Damage Restoration Services, Inc

Two workers. Four hours of work. A $4,000 surprise bill. When I asked for an explanation, I was told it was reviewed and was in line with work performed and would not be altered. Of course when I went line by line, they admitted to double charging me for labor. As an example of the crazy charges, They refused to refund a $600 “fuel” charge (apparently it cost them $600 in gas to drive to my house in Pittsburgh….yeah right). Beware if you plan to self-pay. State Farm told me they will never recommend this company and only covered half the bill. No surprise, they are not accredited through BBB. Two stars because the actual workmanship was acceptable.

Called this service and a man showed up next day(a Sat). Looked at my water damage/mold.He said his company could take out damaged areas but they do not do restoration. (except I needed a new piece of floor under a toilet) He said they can put the wood down but a plumber is needed to cut holes and put things back. He said he could start the next day, I was like great-How much, he replied I do not know the office is not open till Monday. I told him I need a price. He said that usually they work with insurance companies, which is fine but I have money already, so again he said Monday they will send it to me me immediately on Monday. Monday came, about noon I call and the company said oh give them half hour and they will send it, I call back at 3, they say the original guy was suppose to call

Two guys came in after waiting three days from our flooding. I was surprised how quick they were able to do the cleaning and I realized some of the that had gotten wet (wine bottles, chairs, tables) hadn't even been moved. I didn't think anything of it until our insurance got our bill $7000 after being assured it would cost much less. There were no surprises found so there was no reason to for the bill to be so much higher than promised. I just looked at some of the stuff that was not moved and I can see dirt and grime on them from the flood. Do not use this company.

I truly cannot say how wonderful Kelsey, Bobbi, Steve and your entire work crews have been during a chaotic time. I would like to highlight Dakota and his colleagues. They did everything they could to make the “river” situation less stressful and do the right thing. You folks made it easy to communicate with, along with that your sense of urgency to get the job right while being safe was outstanding. Thank you for being a honest business and having the utmost professional integrity during our time of working together.

Amazing company to work with. My insurance company (nationwide) issued me a payment for 13k for my kitchen loss. They told me cleanup cant be trusted and they are dishonest. Caylee went through what nationwide paid for and pointed out to me, showed them, and got me an additional $18,000, none of which benifited cleanup in any way. Nationwides excuse? They never got any documentation, cleanups response? Heres the email with all photos, measurements and removal process your adjuster received and aknowledged receipt of. These guys 100% have your back and you need them any time you think you need your insurance. Save yourself 1000s and call them 1st and let them deal with your insurance company.