WW Management Services

I cannot think of a more poorly run company. I ordered my windows in May. I was stood up for the first installation, despite the fact that I had done everything I was supposed to do to get the room ready. The second installation day came, and we got up very early, then the installation team was running late, so we could have slept in. They began to install the windows only to find that they were measured wrong. They put in one window, tapped it into place, and left. They said that they would have the owner of the Tifton, Georgia, franchise contact me. They said to expect his call that day. He never called. Later, maybe two weeks later, after I called corporate, they called back and asked if they could come double check the windows. Lo and behold, the windows that they had declared the wron

Terrible response time!! I bought windows from Window World years ago. Out of the 20+ I bought (including 2 bay windows) almost everyone has needed to be replaced due to streaking. Recently I needed 2 single windows and a bay window replaced (under warranty). It's been over 6 months and my bay window is STILL not replaced. 2 times, it arrived broken into 100's of pieces, then they 'forgot to order it' and now I am still waiting for them to truck the window from NC to a Phila. location. So frustrating I can't see out of my bay window for MONTHS!!

Ordered our windows from the Theodore, Al. Office. Chase the salesman came to the house and presented his sales pitch with excitement. So much so, he failed to order the correct windows, after we drew a picture and he made comment on how the type windows fit our era and style of my house. After 21 weeks of waiting without Window world contacting us. We finally had our windows installed, although the wrong style. They were professionally installed and clean. The shutters were installed and some were faded. Still waiting for an answer on the shutter. The installation I will give a 10 but the administration is not reliable. The manager won't respond to my calls, only gives the answers to the girls upfront.

Window world is a significantly problematic company. A simple remodel included the wrong parts, defective parts and many warranty issues. They have no quality measures or process controls so factory defects end up installed in your home. There are much better companies for doors & windows.

DO NOT BUY WINDOWS FROM WINDOW WORLD. The worst experience with a company in my life!! They installed 13 windows and a patio door in my home I was selling. Said they would be installed in 6-8 weeks - it was 9. The windows do not fit - they protrude into the window openings to the point no blinds can be put up. There are gaps so big around the windows the installers had to put up to 2.5 inches of caulk around them. No trim was put up. Have called corporate office multiple times to no avail. The manager of the store in Pensacola called me and treated me like I was dumb and that the job they did was acceptable. I made a complaint with Better Business Bureau. This made the manager mad so he called me and told me I was lying about the installation. He argued with me and threatened to