A-Ok Appliance Parts & Service

Orlando came to repair our washing machine in our residential building over a month ago. In the process of repairing the broken part, he accidentally broke the door. He promised us that he wouldn’t charge us for the repair (note: we paid for the new part) he did since the door broke in the process. After over a month of not hearing from them, we were finally told that the cost of the new part that was broken because of them and the prior labor costs are on us. This is absolutely unprofessional and unacceptable. Our tenants have been without a washing/ dryer machine for over a month because of their doing. I do not recommend this company at all. Complete scam.

Excellent service. Very knowledgeable staff and very professional. Diagnosed the issue, installed the part, (which they brought with them) and were a pleasure to have in my home. Thank you!

Jose was great. He fixed the issue with our oven just in time for Thanksgiving. We needed a part which I was able to get from a supplier located a half hour away. Jose was super accommodating, he had another service call to make and asked me to let him know when we got the part. He returned to my home to install it right after his other service call. In short, he bent over backwards to accommodate us. Really amazing. A+++ as far as I am concerned!

At first, I called their office and they were able to identify the issue over the phone. We went over pricing (which was fine). The tech arrived on time but did not bring with him the part needed to fix my oven door, instead, he asked for paint duck tape to fix the issue and told me he was coming back on Monday to insert the part. Mind you, this is not a difficult job. He just needed to insert the adhesive to the part and put the oven door back. When the company sent me the quote of $169 for Labor and part - I was okay at first with this price but the tech did not let the office know that he has left duck tape on my oven. I explained to the office the situation and said the manger/owner was going to call back, I’m still waiting for that call back. Super disappointed in the level of service

Orlando was wonderful diagnosing and fixing our oven and diagnosing our fridge (waiting on estimate from you guys). He was thorough and confident and even fun! He answered all of our questions and I’m thrilled to have my oven back in working order! Looking forward to having him back when the fridge part comes. Thanks A-OK!