Age In Place Improvements

I contacted Sunsetters for a visit to give an estimate for an awning for our screened porch. A representative (the owner) from this company came for the estimate. I should have known from the excessive talking that something was amiss. He talked us into remote blinds instead. When the blinds were installed, the workers left them down. A windstorm came up so I tried to put them all up. The one on the end would not work. I believe the wind messed it up. Now all we hear is the blind banging against the house day and night. We called them twice and the only answer we get is “we’re busy, we’ll be there in a few days”. I am not happy!

Beware of this business!!! I wish I could give negative stars. . . I would very much NOT recommend this business. Anyone with a business ethic like theirs is destined to be poor. I spoke with Julie to arrange installation of a sunsetter awning. She asked for pics and measurements which were sent to her immediately. She told me it would be $1250 and she will order some roof brackets and let me know when they arrive to schedule service. She sounded very grumpy, but I figured as long as the job gets done correctly I will be okay. I followed up a few times and she said she is still waiting for the parts. Since then, a month has gone by and no communication. I tried following up with her numerous times but get no response. It was like she was stringing me along the whole time knowing tha

My previous experience with this company was good. I bought a Sun Setter awning and they installed it. A few months ago my awning was damaged by wind and they did the repair. Shortly after this install the wind monitor fell off and I called them about this. I was told that someone would come by to make sure it was not broken and reinstall it. Weeks went by and my repeated calls and messages were simply ignored. I finally reached a man I assume is the owner and he said they had been busy and he would take care of this. That was weeks ago, and at this point I have given up. There is NO EXCUSE for a business to at least return calls. This company is unreliable.

We ordered a Sunsetter Awning from Age in Place improvements last summer as they are the local dealer for our area. Although we were promised the awning in just a few weeks, summer had passed by the time it was installed, and that was only after I had made numerous phone calls. After it was finally installed (by very professional installers), we were told that the awning cover that was part of the order was not available and on back order. Again, after numerous calls, and late into winter, the cover was dumped on our porch, even though it should have been installed by the company. Their reasoning was that Sunsetter had changed the method of installation, and this dealer was not comfortable installing it with our aluminum siding. I can't comment on the awning as we have not had a cha

Worst business I've ever delt with. Never returns phone calls and certainly doesn't know anything about customer service. awful, just awful