Aire Serv of East Central Minnesota

This was my first time using Aire Serv of East Central Minnesota. I was able to schedule service for the next morning (very quick). The time window for arrival the next morning was 2 hours which is less than most service companies offer. The day of my appointment, I received a text, letting me know exactly when Nate would arrive within the 2 hour window, and his photo. A few minutes later, I also received a phone call, also letting me know. The service tech, Nate, was very good! He was personable and professional. He diagnosed the problem very quickly and I was only charged the diagnosis fee. They are very professional and communication was excellent.

Great service! Even at 7 pm in -40 f° temps my call was answered in less than a minute even with all lines busy and i had an extremely friendly and knowledgable tech at my door within an hour and they had everything fixed so fast and cleanly! I've had many other companies and this poor guy had to clean up their mistakes and guide me in the right direction. So very thankful that I found this company when I did or I'd be wrapped in blankets with a space heater right now.

The entire experience was wonderful! It started from the initial phone call making the appointment- Matt was very friendly and knowledgeable and was able to get me an appointment very quickly! They sent out a text message stating when they would arrive and included a picture of the technician- which I thought was very cool! When Joe arrived- he was very courteous- introduced himself- we went over the issues and he got right to work! During the visit he kept me informed of some items that he would suggest replacing. He didn’t have the parts on hand, but called a coworker and they delivered the parts in a very timely manner- Joe then got to work on replacing those necessary parts! The service you get with Aire serv is always top notch! Thank you!

Ricky and Max were very helpful and knowledgeable about my outdoor wood boiler. They were very kind, straightforward, and professional. They gave recommendations based on their expertise, and it put my mind at ease. I called Aire Serv after 7pm. They offered emergency service, which I didn’t need, but they still made it out to my home the very next morning. I’m very happy with their customer service. I would definitely recommend them.

Matt returned my call promptly and scheduled Joe, the technician same day within 2 hours. Joe was very knowledgeable and courteous. Prices were very reasonable and I would highly recommend Air Serv for HVAC services!