Allen Service - Boulder

What started as a great experience with Quality 1st turned into a nightmare after Allen Services took over. They lost my records, bungled financing for months, and now claim I have an “outstanding balance” despite their mistakes. I needed photos and video for an insurance claim—promises to call me back were never kept. Terrible communication, disorganized billing, and zero accountability. Think twice before trusting them with expensive work.

If you truly want an honest review you will read this in its entirety. We bought our house in June. Through the inspection report we were told our AC/Furnace was good for a couple more years. As most homeowners know, 50% of the time it's not the truth. Well, we were the latter of the 50% and ended up with a broken AC and were potentially looking at no heat for winter. We have home appliance insurance, and our first step was to contact them and get someone out. Epic fail. The person came out and said they could maybe clean it and it would cost roughly $1000 and it would for sure break after they cleaned it. We weren’t willing to accept that and throw away $1000 to turn around and need to buy a new set up. We then decided to call 2 other companies in addition to the company that our insuranc

If I could give a no star review, I would. I was scheduled for service and changed my work schedule to accommodate the 4 hour arrival window. With 45 minutes left in that arrival window they called to cancel my appointment. They promised they'd make me the second appointment the next morning only to call and cancel again with no real explanation as to why. The woman I spoke to also hung up the phone on me as I was trying to get more information about what my options were. I called back to try and get in touch with the person I initially spoke with and was met with passive aggressive tone and deflection the entire time. Don't waste your time expecting quality service or honesty.

My family and I had been holding off on getting an AC installed in our home. We were constantly getting referred to go with Allen service. Once we realized they were branching out their business to serve locations south of Fort Collins we jumped at the opportunity. Excellent service from our installer Guillermo, he really made sure our home was taken care of. Very mindful with our floor when he brought the equipment in. Also I’m not sure if this is as important to most people but he was great with our dogs too!

We have used Cintas in the past for matt service. I was approached by Derek, who is one of their Reps, and informed me of all the other services that are provided. Derek has been so patient with me and providing me and our facility with much need information and guidance. With the recent addition in Fire Protection services. They have been great to work with, and have also assisted us with Non-Profit pricing. Their technicians as well as their reps have been professional, courteous and personable. Steven and Brooklyn just finished our emergency lights and provided friendly and professional service.