American Copper & Brass, LLC

I had such a good customer experience with ACAB. I ordered online and the parts that were sent were the incorrect parts. When I reached out I received an immediate response from Alexia. She got to the bottom of the problem and had me return the parts for a full refund (including shipping). She then had me reorder the parts giving me a code for free shipping. Best of all, she followed up until she knew I had the correct parts delivered. Great service!

I should’ve read the previous review about refunds and how much trouble I had to go through to get a refund, It took a month of trying to contact this company to get a refund for my brand new package that I recieved, I can honestly say. The only helpful employee was Rheagan(sorry if misspelled) everyone else just ignored my calls, send me a return slip with no words, after leaving voicemails and trying to contact via email, I get a refund email, again, with no words or apologies or explanation. It’s really just sad how this all happened because I’m very patient but after a month, it’s pretty stressful to deal with. Wouldn’t recommend this company.

I placed an online order in December of 2021 and they split the order into two shipments and charged the full quoted shipping amount on both shipments. Marty with American Copper and Brass acknowledge that they double charged the shipping but only Kelli is able to issue the credit card refund. Kelli was never available on the multiple times I asked for her and has not return my messages I left for her either. They just started doing web sales last fall and do not have their system figured out yet. I would stay away.

We came across American Copper & Brass a few months ago after sourcing materials online. We discovered the company due to their fair and transparent pricing, which is consistently competitive across the parts and materials we source. What has really impressed us at DiLeo Gas is the level of service provided by the team at American Copper & Brass. I would be remiss if I didn't mention our account concierge, Amy W. Amy is a tremendous resource for our team, and we are so impressed by the level of service she provides week after week.

I sent a technician here to buy parts for or a new flush valve. He arrived about 4:45PM. Store would not even attempt to find the parts he was looking for, showed him out of the building and locked the door. If you need parts, Might want to look elsewhere, unless they're your last option. Because even at that, they aren't a good option.