Arctic Sun Heating & Cooling

Billy was amazing. He had a very hectic schedule but still honored his commitment to come to my home after hours. He was incredibly polite and respectful of my home. I especially appreciated his honesty in that I would likely need another service call, and I’m just fine with that because I have found a conscientious HVAC contractor.

Tech came out to complete R&R of outside unit for plumbing work. Unit immediately blew fuses and breakers! Much troubleshooting later we determined the unit was good and that the wiring feeding had apparently failed when the outside unit had been moved to facilitate digging. Tech and apprentice were relentless in finding the fault without pushing for an easy replacement. Once it was determined the unit itself wasn’t the cause they carefully checked every part. They didn’t take an easy path that would’ve been expensive for me and were extremely patient. It was cold, it rained, hours were spent solving this puzzle! In the end by taking careful steps the techs found what had to be the failed component. Their fee was reasonable and not far off the original quote, a massive relief for my worn

Tech came out on short notice to help facilitate work that required disconnecting and moving my AC unit. He was friendly, helpful, explained what he was doing, and assisted me in making sure the work area was clean for the additional work to be done. Very much appreciate the attitude and willingness to help when I was very stressed. These guys have done work for me before and I really appreciate their service!

My furnace had shut off and I called Arctic Sun at 3:30pm on Tuesday. My service tech Billy was there at 5:00 and determined that I had no oil. The oil folks had royally screwed up with my automatic refill and they came on Wednesday to fill my tank. Billy arrived this afternoon (had to wait until then so someone was home) and he checked and reset the furnace. This company is always so responsive and I’m so thankful for them. The office personnel, Wanda is awesome too!

The entire experience w Arctic Sun was great! Our furnace died in the middle of the current ice cold weather, after the ice storm. Wanda sent Billy out here first thing, he worked a long time on it, even going out to pick up a part. Justin came out w the new part. They were all very pleasant and did everything they could to help us out. I don’t know that we’ve seen service this dedicated before. This is a first class operation! I highly recommend Arctic Sun!