Atlanta Chimney Work and Repair

I had an excellent experience with Atlanta Chimney Works for a full chimney cleaning and inspection. From the very first phone call, their customer service was professional, friendly, and easy to work with. Scheduling was straightforward, and they showed up exactly on time, which I really appreciated. The technician took the time to explain everything before starting and was extremely thorough throughout the entire inspection. He showed me photos from inside the chimney, explained what was in good shape and what needed attention (without any pressure or upselling), and answered all of my questions patiently. You can tell they really know their craft and take safety seriously. The cleaning itself was spotless — they used drop cloths, sealed the area properly, and left my home cleaner than

I recently had the pleasure of working with Atlanta Chimney Work and Repair, and I can't recommend them highly enough! The technician who came to inspect my gas insert fireplace, which had not been turning on, was exceptional. While several other companies attempted to upsell me on unnecessary upgrades, this technician conducted a thorough inspection and quickly discovered that a loose wire in the light switch was the root of the problem. I had received estimates from other companies for thousands of dollars' worth of repairs, but Atlanta Chimney's solution was refreshingly straightforward and cost-effective. My total cost was only $100, which included a brand new switch! I also want to highlight the professionalism of the entire team. The office staff were incredibly nice and helpful, a

I had a very positive experience with Atlanta Chimney Work and Repair. From the initial scheduling to the service visit itself, communication was clear and professional. Pricing was explained upfront, and there were no surprises or pressure during the appointment. The technician arrived on time, spent an appropriate amount of time inspecting the fireplace, and walked me through what he was seeing and why it mattered. I felt informed, not rushed, and very comfortable having them in my home. Everything was handled respectfully, and the area was left clean when they finished. As a homeowner, and business owner I value transparency, professionalism, and clear communication and that’s exactly what I experienced. I would absolutely recommend them and would use them again without hesitation.

I had a very disappointing and unprofessional experience with this company. I was originally quoted $225 for a chimney cleaning and inspection, but when the technician arrived, I was suddenly told that the price only covered a Level 1 inspection which does not include a cleaning — even though their own website lists a Level 1 inspection at $189 they wanted to charge me $225 because that’s what I verbally agreed to. This felt like a classic bait-and-switch tactic. I felt taken advantage of. I have two chimneys, which was never communicated to the technician. Despite the confusion, I was willing to pay the additional cost to cover the other chimney. However, quickly cancelled when I learned that they would not be cleaning my chimneys. The onsite technicians, Nagi and Sam, were polite and ev

I had a very poor experience with this company and would not use them again. Unfortunately, I did not see Dorian’s review before this service call as my experience was almost identical with the technician, Niv, as well as the office manager, Ruby. First, they appear to operate under two different business names, which was confusing from the start. After booking, I received repeated calls and messages from multiple phone numbers, which was excessive and unprofessional. More importantly, the technician’s visit was extremely rushed. Based on both the tenant’s account and the time-stamped text messages, the entire service call lasted approximately 15 minutes — for a three-story townhouse with a rooftop fireplace. The technician came in, stood in front of the fireplace briefly, and then left