Bay Plumbing Supply & Showroom

Went into Bay Plumbing to see if they had a part and was kept waiting for help even though there were 4 women sitting at desks and 2-3 men chatting in the back. A woman acknowedged me and said someone would be helping shortly....kept me standing and waiting 15 minutes before I just walked out.

Probably the worst attitude and non helpful, arrogant customer service of anywhere in Santa Cruz County!! I’ve spent tens of thousands there for my remodel and I go back with an issue and I’m treated disrespectfully and told to go elsewhere!! I will NEVER SPEND ANOTHER DIME THERE!!

Dan Humphreys is the man! He is my salesman, and a true salesman. He is great at communication, HONEST, and trustworthy. Always comes through in a pinch. I look forward to the next order, talk soon!

Needed to install a commercial stainless double sink. The guys at the parts counter were super helpful collecting all the parts necessary to build the waste plumbing, and everything was in stock. Happy to have found a good plumbing supply on this side of the hill.

Horrible customer service. Salesperson told us we'd be getting a specific component in our faucet package. Component turned out not to be included. Went back to address the problem. Supervisor said salesperson was on an appointment, and I'd have to come back to talk to that salesperson because only they knew what had transpired. When I came back, the salesperson was hidden and the same supervisor now took lead, telling me I was confused..mistaken....must have misread the spec sheets. (Interesting how the supervisor went from uninformed and unable to opine and became an expert on what had been said, even though she wasn't there.). Dishonest and insulting service. Only thing they did well was give me my money back when I returned the product.