Benjamin Franklin Plumbing of Ann Arbor

Super responsive. Expert installation. Professional Team. If you are shopping for a plumber, Stop! You've found them. I got a call Tuesday morning from my elderly father-in law that his hot water was not working. One call to the team at Benjamin Franklin and they sent an estimator (Adam) out the same day to identify our problem. He verified a problem with the water heater and suggested we replace a water storage tank was at risk of failure. We had been planning to update the water softener so two installers arrived Wednesday to help us out. Alex and Braden were polite, professional, and did great work. They showed us how to operate our equipment and took all of the old equipment when they were done. I highly recommend this team!

Braden replaced two toilets and did excellent work. Overall, they were able to provide a quick and very reasonable quote. The work was scheduled right away and performed efficiently. Very happy with the results. I absolutely recommend them and will continue use their services.

Zack came in and installed a backup sump pump and did an excellent job from start to finish. He explained everything clearly, and was very professional throughout the visit. He clearly knows what he’s doing and took the time to make sure everything was done correctly. I’ve had some terrible experiences with other plumbers in the past, so I really appreciated Zack’s competence, honesty, and attention to detail. The work was done very well, and I feel confident in the system he installed. Highly recommend Zack — great service and a great experience overall.

I was super impressed with Benjamin Franklin! In a panic, after realizing that our sump pump was in need of repair in freezing weather, I reached out to multiple plumbers. BF got back to me ASAP, listened to the issues (I was even able to text pictures while I was on the phone with them) and had Adam Crain, lead technician, out to the house within 3 hours. Adam was extremely professional, thoroughly examined the issue and presented me with two solutions, spending time answering all of my questions. He executed the job perfectly within three hours. I will definitely use Benjamin Franklin again.

This is my second time working with them, and once again I had the same technician (Alex). He was just as professional, friendly, and knowledgeable as before. He explained everything clearly in a way that was easy to understand, quickly checked the issue, and let me know it wasn’t anything serious. I really appreciated his honesty; instead of pushing unnecessary work, he told me I could wait and just call them back if it gets worse. He still provided a fair estimate so I know what to expect in the future. Overall, great service and a company I feel comfortable returning to. Highly recommend!