Benjamin Franklin Plumbing of Frederick

Had an eventful day . Left to attend my son’s wrestling meet and returned to a broken shower faucet. One that hadn’t been replaced since the 1980s.. screw was broken clean off . Decided to have someone look at it . Googled plumbers in my area and came across Benjamin Franklin Plumbing. The young lady I spoke to was very polite and informative. Was able to send a plumber same day within about an hour . My tech was Mr. Ira , who was simply amazing . Very polite and was transparent. He gathered all the information as far as water type (well water) and understanding my home system . He was able to remove and replace the screw . And restore water to the house . While there is still work to be done , Benjamin Franklin plumbing was able to help me in an emergency where I had to cut the main line

Avoid this company, and ALWAYS get a 2nd opinion. They will take advantage of your plumbing emergency and overcharge you. They charged me $3K for a pressure tank. I found out later from 3 different plumbers that they have a reputation of doing this. They all gave me quotes that were HALF the price. They were also dishonest about the price of the actual tank. This company is dishonest and exploitative. I hate leaving bad reviews, but hopefully this helps someone out there. I've since had to pickup a 2nd job to pay off the debt and am unable to be home with my newborn. Be vigilant and don't let them take advantage of you.

I had a terrible experience with this company. They first diagnosed my water heater as needing a fan motor and gave me a price. After replacing the fan, they then said the circuit board also needed to be replaced and quoted me again — something that should have been identified during the initial diagnosis. The parts pricing they quoted was astronomically high compared to OEM pricing I confirmed directly with the manufacturer. When I purchased the parts myself and asked for a labor-only quote, they quoted nearly the same total as before — which makes no sense. It felt like the pricing was inflated because I urgently needed hot water. Since I didn’t agree to the additional charge, they undid the work and left, but still charged me for the diagnosis. There was no thorough diagnostic process -

Israel was fantastic. Seemed a little pricey for a leak repair, but I don’t mind as the company was extremely responsive, courteous, professional and has always been reliable.

We had an absolutely excellent experience with Benjamin Franklin Plumbing when they repaired our leaking hot water heater recently! Our initial experience with their technician, David Laboskie, was amazing! He was thorough in his examination of our tankless hot water heater, explained what was wrong and what was leaking, and was able to confirm that our unit could be rebuilt instead of replaced. We had multiple quotes from other plumbing companies that only offered to replace the unit, not a single other one would even attempt a repair. David handled contacting the manufacturer to check the warranty on the parts and the unit, and even worked with them to get the parts ordered and shipped right to our door. He was incredibly personable, and we really enjoyed having him over! Then, we had