Benjamin Franklin Plumbing of Mount Airy

I had a terrible experience with this company. They first diagnosed my water heater as needing a fan motor and gave me a price. After replacing the fan, they then said the circuit board also needed to be replaced and quoted me again — something that should have been identified during the initial diagnosis. The parts pricing they quoted was astronomically high compared to OEM pricing I confirmed directly with the manufacturer. When I purchased the parts myself and asked for a labor-only quote, they quoted nearly the same total as before — which makes no sense. It felt like the pricing was inflated because I urgently needed hot water. Since I didn’t agree to the additional charge, they undid the work and left, but still charged me for the diagnosis. There was no thorough diagnostic process —

Wow! We haven’t experienced such a dedicated professional with a work ethic and commitment of doing a job beyond well in a long long time! Chris Bonnell is superb and exceptional! He communicated clearly what the cause of our sink clog was, (which was way more than a sink clog), and shared what he was doing to fix the problem every step of the way! Personable, respectful and just an awesome professional! We had a great experience!

Jeremy has been more than helpful in figuring out what our water flow issue was. He spent hours working on our issue to make sure our family could have water flow. The customer service is unmatched! I would recommend this company, and especially Jeremy, to anyone.

David was a very nice guy and showed up on time. My only complaint is that this was the second time in 2 weeks he had to come out to fix a clogged pipe from basement to septic. He told us he did not have a camera as several from the company were being fixed. Therefore the problem was not fixed and the septic flooded our basement again and we had to call them and pay them again to come do the repair. We are now waiting again for someone to come with a camera to assess the situation. Hopefully this can be resolved as it should have been if a camera was used the first time. With that said, they did discount the 2nd time they had to come out as they should!

I always ask for Ira Miller to service my house. Today, like all others, he performed the services in a friendly and efficient manner. Having the same tech each time steamlines the service, but other techs have also done good work.