Benrich Service Company

My experience with the technicians has been good but I've always had issues with billing - unknown charges, labor hours that don't add up. I literally need to double check the hours by looking back at my security cameras. More than once were corrections made to the invoice. Save yourself the trouble and work with a different company.

I have been using them for 20 years in three locations always had excellent service a bit expensive, but worth the peace of mind. However, in the last six months, they have gone totally downhill I have not had hot water in my laundry for five days. I waited six hours on Thursday And the technician refused to use the roof access which you know other one has done in the last 20 years they rescheduled for Friday. I brought a ladder this time. This technician showed up after eight hour wait he did, however get the boiler started but it only lasted three hours , I had no hot water over the weekend called on Monday and was given another all day appointment. I asked if I waited till the next day could you make me first thing in the morning so I wouldn’t have to wait all day. They said sure we’ll

Do not recommend. Their drivers drive recklessly as well.

Outstanding service - knew exactly what the issue was with a heater system that hadn’t worked I. 5 years. Chris, the tech, diagnosed the problem in minutes. The company had the part ordered and was back out to fix the issue in a jiffy - at almost half the cost that was quoted by another company. Thanks so much! Update - two weeks later, we had a separate isse with a water pipe leaking. Benrich to the rescue again, diagnosing the issue immediately and fixed the problem for half the price of others. Thanks Jeremiah and Gio! Thanks again, Benrich!

Accommodated my appointment even after my apartment complex was pressuring on a specific date which didn't work for me. Friendly customer service and efficient technicians whom got the job done and were very good about cleaning up after themselves.