Best Buy

Blatant false product pricing. When I call the employee to get the product, he let's me know that price is actually for a case. When I brought it up the the barely competent team on site, they advised they use a 3rd party to set price tags. Good way to not take responsibility. When asked if they don't check, the lady said no not really. I will be escalating this.

Edited bc best buy responded like i was stupid: I did check availability before I called. I called bc its happened before where your stock online says you have it and then I get there and you dont. I called and your service rep lied and said they were in store and they weren't ever in store according to the person who greeted me when I went in. She said this location has never carried it. It wasted my time and it was very upsetting and ruined your business reputation for me. Also you utilize Ai in your phone answering system which is a moral failing as well as a waste of time for your callers. You had plenty of employees in your store not occupied so I doubt the call volume is more than what they could handle I think your company has made poor customer service choices to cut costs and I wo

I went to this store in order to change my cell phone plan to Visible as my new carrier. I had seen that you could now do this at Best Buy and that an associate would be glad to assist with setting up your phone if needed. CJ, who was helping me, didn't know that their website said they would do that, but he checked and saw that was the case. He said he would be glad to help me even though he hadn't done it before. He was ABSOLUTELY wonderful. There were a few "glitches" while he was trying to set up my phone, but he figured it all out and got it done for rme. I just wanted to say how great he was to help me. i would probably never have gotten it done by myself, as I haven't ever done that before either. He went out of his way to help me even though it took about 1 1/2 hours. He

This starts a horror movie for the family and me we came in an bought a new washer and dryer (Samsung) after delivery of the set , day one the dryer will not dry, exchange got another dryer ,worked 4mos not it is not drying, we had call and call set up for pickup of the washer and dryer, get another set. An start over ,THANK YOU Frida you made our nightmares turn into a wonderful day, to shop at Best Buy pictures of our new set

First off, Best Buy in my opinion has always had ok to good customer service. The young lady that checked me out was very nice and helpful. I was picking up a 75" TV that had been an exclusive online deal and had to rent a truck to get it home. My son pulled the truck around and the one store associate stood there with the t v.So I asked if he needed me to help load, and he said, no.Someone was coming. Someone showed up and loaded the t v into the truck. I get the t v home open the door of the truck and find that the t v is wet at the bottom. You can also see that there had been water that has seeped into the cardboard quite a ways up. I find it hard to believe that they were not aware of the dampness on the box. My son and I noticed it immediately when we unloaded the t v. I decided to re