Brick Street Plumbing & HVAC

This company is a joke. They took my deductible to come out to fix a leaking pipe. The technician came out, and took a look and said it might be the neighbor pipe and told me to call homeowner insurance. The neighbor opened their wall and no leak, i called them back, they said they would not able to come out until 7 days later. Meanwhile my house have an active leak - water leaking out the pipes into wall and carpet- how professional is that? I have to call different plumber to fix the pipe. Please stay way from these people and this company

I have contacted Home Depot for a water heater installation quote. Next day I received a call and we discussed my needs. They asked for some pictures and promised to return with quotes. I had numerous follow-up texts and so far -- it's been 3 weeks -- no response.

This company is a sham. I was assigned to them by AHS to clear a stoppage in my kitchen sink and my basement bathroom which is on the same line. I was leery of them because all of the recent reviews are awful. The first plumber came out and saw the jobs and confirmed they were on the same line (which I already knew) and said he would snake the lines and hopefully would clear the clog. Unfortunately, this was after the snow storm and he could not stay because he was blocking the street and no room for him to park. Said that someone would come out the next day if I could get some room in the driveway. No problem. I spent four hours clearing a spot and no one called me. I called them the next day. They agreed to come out on Monday but actually switched it to earlier, which had me encouraged.

I had an amazing experience with this company! I’m actually very surprised by some of the reviews. I worked with Mary to purchase my water heater and installation. I was talking to several different companies to gather quotes and Mary was by FAR the most knowledgeable and friendly of them all which is ultimately what made me decide to go with them. She made the experience easy and was available for any questions I had and there was a lot of questions so I’m surprised she didn’t get frustrated with me but she didn’t, I could tell she’s been doing this for a while. My installation was done by a gentleman named Tyler who was very professional and also very knowledgeable, he kept everything nice and clean and explained everything that he did as well as what routine maintenance should be d

I paid for a kitchen sink installation through Home Depot (Brick Street is their referral vendor). Unfortunately, after completing the required payment, it took 3 weeks to get an appointment with Brick Street. Mary at Brick Street is very difficult to reach. For some reason or the other she’s always away and I get forwarded to her voicemail. Even after leaving a voicemail I never get a call back. I even visited their Frederick location to get an apppntment scheduled. When I visited in person, there was only a shared office with a receptionist who confirmed Brick Street was a client and there were no Brick Street employees at this location to assist me. I finally managed to reach Mary via phone on 10/20 and she told me a technician would come out on Friday 10/24 from 8am-12pm. I took the