Burnum-Hahn Exterminators Inc

This company used to be excellent. I had both termite and pest control services with them for over eight years and remained a loyal customer the entire time. Unfortunately, that loyalty has not been reciprocated. Over the past few years, there has been a noticeable decline in customer commitment and overall service—from the front office staff to the technicians and management. I no longer felt valued as a customer, just another address on a route. I spent three months trying to reschedule a pest control appointment and repeatedly received no callbacks and no resolution. That level of communication is unacceptable. Even more concerning, when another company inspected my property, they discovered that six of my termite bait stations were either broken or completely empty. I would never hav

Excellent customer service! We've had nothing but friendly technicians. Communication is great. They're always quick to address any concerns we have.

The first time they came over it was raining so they only sprayed inside which was fine but I asked specifically if they would knock down the spiderwebs when they came back to do outside and I was told yes. Today they came back and didn’t knock down a single web. I’m in a new house that has terrible spiders in almost every window and doorframe. I am very upset that they didn’t do what they said was going to be done and when I called to ask about it no one apologized and said they probably sprayed the chemicals. Rude customer service! Very upset that this couldn’t be done and canceled the whole service and had to pay a $100 cancellation fee. Again I was told this service would be done and I paid for it!

I’ll start by saying I take responsibility—I did miss a couple of payments due to some financial and family hardships. When I tried to catch back up, the people I spoke with were polite and respectful, and I appreciate that. That said, I completely lost trust after what happened next. The company told me the bait stations had been removed because of nonpayment and that I’d have to pay the entire year upfront plus a $200–$300 “installation” fee to have them replaced. But after that conversation, I personally found around 18 bait stations still in the ground—untouched. They clearly hadn’t been removed. That made me question whether they’d ever installed their own stations at all, or if they’d simply been using another company’s equipment and never bothered to replace or maintain them. It ho

The communication is great. The tech arrived and let me know he was on our property and let me know when it was completed.