Carpet World of Westchester II

The grey carpet started to shred on the risers as soon as it was installed. At first it was recommended that we trim back the broadloom that was pulling out! This is not a remedy for defective broadloom made by the Dixie company. Steve Santagata (the owner), said he would replace the carpet if we paid for part of the exchange. When we approached C.W. recently to get the work done Steve Santagata went back on his word. Now, Carpet World claims we have cats or small dogs that caused the shredding. We have neither. The burgundy carpet on another set of stairs in our home is years old and, not installed by carpet world, and not shredding! We purchased from carpet world because they had wonderful reviews a year and a half ago. Now I see that they have many terrible reviews. Many dissatisfied c

Around the end of 2016, Carpet World took care of my new apartment. The staff are wonderful...they don't pressure you into anything, they're knowledgeable, and they're very helpful. I was able to find *exactly* what I wanted, and their installers did a fantastic job! Three years in, the carpet is holding up really well, even up against a cat and a toddler, and is almost as soft as it was when I got it. Today I stopped by again because I'm about to show for 4 days at a convention and wanted something soft to step on. They had some scraps that were the perfect size for my needs. I would have paid for them, but they let me have them for free! I almost wish that I needed carpet more often so I could come back here more. I can't recommend this place enough!

We have had a horrendous experience with Carpet World. They completed a floor installation in our home months ago and did a horrible job. They have since been abhorrent about rectifying the situation. Continuing to say they are coming to fix it but not actually completing the work and cancelling on us over 5 times. It has truly been one of the most horrific experiences.

We had carpet installed in several rooms, stairs and hall thirteen months ago. The carpet on the stairs is loose in multiple places! The hallway was poorly finished by the walls. Unhappy with the installation! This shouldn’t be happening.

Great selection of the latest trends in flooring, carpets and so much more. Staff fantastic. Discount given to Covid First Responders, our Heros.