Clifrock

UPDATED AGAIN 9/15/23: I would like to update my review to at least give credit to Rhonda and Tony from Clifrock for standing behind their product and coming out to "fix" our feature as best as they could without starting completely over. The fixes and repairs that were done by Tony seem to be standing up so far (its been a little over 1 month). The structure of the feature that was done by the original certified installer and fixed by the second certified installer was all wrong to start, their mixes of material, layout including real boulders for the basin were all wrong and are continuing to be problematic in the ability to hold water for long periods of time (we have to fill ~7-10 days). This leads me to the real buyer beware that I have learned from this: 1. Vet your certified install

I am still waiting from someone from Clifrock to respond about the disaster job your installer Troy did at my home. They left trash, damaged my window by leaning concrete on the side of my home. The countertops are uneven, have holes, the wrong color, the epoxy has yellowed, it is uneven. The sides are jagged the end has split, they clearly had no idea what they were doing and even admitted they didn’t know how to fix it, took my money and told me to go buy granite. This was literally done less than 2 weeks ago. Apparently this is a side job for them and when I asked them to come back and fix it. They told me they were in Florida doing mold remediation This entire thing needs to be replaced. I have called left messages, emailed, send messages on Fb with no response. Although they deleted

They produce defective products and lie when they made promises to fix it. I have a fountain that leaks when it runs. It began leaking well within a year of when the work was completed. I contacted them. They repeatedly made promises to come fix it. They never came on multiple scheduled appointments. I got tired of waiting. I wrote a bad review. They said they would fix if I removed the review. I removed it and they still never came to fix it. Now, I wouldn’t trust them to come on to my property, concerned about what collateral damage they would intentionally cause. I recommend people get their work done by a company that provides quality workmanship and quality customer service.

It has been a joy working with ClifRock since Day 1. Fast response times, and I have a whole new outdoor kitchen in a fraction of the time I was quoted by other companies. Grilling outdoors is essential for me and my family especially when hosting get-togethers. Wonderful addition to my home. The staff - everyone from the initial salesperson to the final installer - were fantastic. They answered any questions or concerns I had. Will definitely use again for future projects!

Clifrock is the best product in the market when it comes to outdoor living spaces. I have worked with them for 7-8 months now and the staff is so friendly. I would recommend them to anyone who is looking to add a great bolt on to there existing business or use their panel masonry system as a business by itself.