Duffys AIS

Absolute extortionists. I have a commercial rice cooker that needs a micro switch. I researched the part and it cost roughly $20. These people sent me a quote/Estimate of $903. In the quote, they didn’t even say what was wrong with it or how they were going to fix it. When I called to inquire about their services, the woman on the phone literally took 20 minutes to get every piece of personal information. I could possibly give her. I joked and asked her if she wanted the names, birthdates and Social Security numbers of my three sons based on how much information they asked. She also Asked for a credit card which I assume they will charge no matter what a minimum of $145 which is also extortion. I will just buy the part myself and take a shot and rep replacing it. Never ever call this pla

I've never actually gotten a product for them. But if you can drive a company Van the way some of these guys drive, I would never buy a product from them a day in my life. You're in a Van that is clearly marked where you work and who you're employed.By yet you drive like you own the road personally and you're the only one on it.It's amazing, avoid this place.They'll probably total themselves before they even get to you

Disappointing experience. My oven was tripping the breaker in my shop. I was charged about $300 just to diagnose the problem on my commercial oven, which wasn’t even the correct problem!!! After having an electrician friend come actually take the oven apart, he discovered a bad heating element and bad breaker. I was told by Duffy’s, it was the amount of voltage coming into the building and it was going to be over $1000 to fix. After taking matters into my own hands, my total (after ordering the new element and breaker online) was $350…that included labor!!! Make sure you do your own research. My oven cost $3000 brand new, almost $1500 to fix it is ridiculous. 🙄 I felt completely taken advantage of

My technician was absolutely amazing. He knew what he had to do and got it done. He was very professional, knowledgeable and showed up when he said he would be here. Couldn’t have asked for a better tech so he gets the 5 star rating. The issue I had was when they went to collect payment, the card was maxed out so the person collecting payment says, well I guess I’ll have the tech take the parts back out that he installed. She didn’t even give us a chance to get another form of payment before she said that. We are a multi million dollar company and to get treated like that is just insane! Just like every company, including them, we have channels we have to go through and the first credit card didn’t work so then we move onto the next. Maybe it’s just me, but all customers should be treated

They charged us a ridiculous amount for a job that took 15 minutes and we told them what it was. Even after they ordered the wrong parts, they are local and charged us over $100 for mileage. We asked to speak to someone or give us an answer to our questions but once they got our money they wanted nothing to do with us. Do not even waste the call to them unless you want to be frustrated and robbed. after the fact...we called 2 other services after they did it and asked for a quote on same job and it was literally $300 less or 1/2 the bill we received from them.