Element Service Group

I’d like to extend a big thank you to Nick and the new plumbing department at Element Service Group. They’ve consistently done an excellent job maintaining my HVAC system, so when I learned they had started a plumbing department, I expected the same level of professionalism—and they delivered. They provided a courtesy plumbing inspection and thoroughly checked my entire home. I’m happy to say everything received a big check mark. The only recommendations were simple maintenance items to help keep everything in great condition and give me peace of mind about my plumbing. I highly recommend their team. I’ve lived in this home for 40 years and have had many different tradesmen work here, but today I realized I’ve finally found the right company.

Nick and his crew were outstanding. I also was very appreciative that they offered a free estimate. Several other big companies would not even give a rough order of magnitude without a $79 fee for one and $89 for the other company, their price was right. His response to our call was prompt. He was able to schedule us to meet our timeline. He did not try to force up sales after a short recommendation and discussion. The work was done efficiently. We are very happy with our choice using Element Service Group to replace our 14 year old water heater. I am going to use him for our ageing HVAC system.

My repairs were completed within 2 days of my request. Nick arrived at the scheduled time and was done in record time. He also checked to make sure there were no other plumbing problems in the house and answered additional questions. There were leakage issues and part replacements. Very thorough, professional and knowledgeable. No mess left behind to clean up. I am so happy with my two new faucets and would call Element Service Group again for any plumbing issues.

Tim was professional, empathetic but most importantly thorough in his delivery of what the next steps are in resolving my water heater issue. His follow through and completion of my install was beyond the five star rating I am able to leave.Thank you Tim and Element Service Group for being the BEST PLUMBING COMPANY IN APEX!!!

Tim was STUPENDIOUS!!! He took great care of my home and my pipes, I had a backup and he was quick to come out and provide solutions. I highly recommend Element to everyone in Raleigh and Durham give these guys a call!!!