Falcon Heating and Cooling

I’ve used Falcon Heating and Cooling several times over the years for both my home and rental property, and they are outstanding. I first found them when my rental house needed a new furnace. Gary came out, gave me a quote, and patiently answered every question I had. I had three companies provide estimates, and Gary’s was not only the most affordable but also the most knowledgeable and professional. Since then, I’ve worked with their team multiple times, and every experience has been excellent. When you call, you’ll speak with Mary—she’s kind, thorough, and a real person (not an automated system!). Cody is incredibly knowledgeable about heating and cooling and always goes above and beyond. Falcon Heating and Cooling is professional, hardworking, and communicates clearly. Their customer

Wow! Mary, Cody and the team are awesome. My furnace went out, and Mary was able to get us on the schedule asap, Cody was in and out in an hour and the ole furnace us up and running great. No furnace replacement, no BS,no trying to sell me a new furnace. They are one of the best, good prices and great service!

Fantastic customer service. Family ran company. Our furnace had been out, Wirenut quoted us 3500 for repairs or 7000 for a new furnace (ours is 23 years old). The people with Falcon Heating came over and replaced an ignitor for 256$. Turns out that we needed another part (wrong ignitor it popped) same tech came back out and helped us for free. 3 months later shes still hanging on.. maybe one more winter? Thanks again, Would recommend.

I received a prompt response to my inquiry, and we had an appointment booked right away, which was greatly appreciated, as the furnace was having issues right when it got cold! Cody did a fantastic job explaining the issue, laying out the pricing, and getting things fixed efficiently and quickly. Mary in the office was a great help as well. We are very happy with the friendly, thorough, and fast service! Highly recommend!

I had a very frustrating experience. The technician cleaned my furnace but never explained how much the service would cost beforehand. Once the job was done and the technicians left, I was presented with a $500 bill over the phone for vacuuming my furnace. This was a simple remove 10 screws, pull the blower fan and vacuum the inside. No new parts were bought or installed. This feels unfair and unprofessional. Customers deserve to know pricing before agreeing to any work. I would never have agreed to pay $500 for this labor. The lack of transparency is unacceptable. Although they did offer a military discount, this price is a lot higher than I would be okay with for a furnace servicing. Bottom line: ask for pricing before you get service because they won’t tell you, and you might get bli